My experience here is always the incredible. I live in Charlotte, NC, so we don't have a VC&A but I was introduced to Marissa P a few years ago by cold calling the store and ever since, she has been my "go to" concierge for luxury purchases here. She is kind, patient, and took care to make sure every little detail was correct for all our purchases over the years. Called her yesterday to order an Alhambra set for my wife (anniversary), and it just arrived < 24 hours! We couldn't be happier. Thank you Marissa, you are the best!
PP
producerjames
May 23, 2026
Nice service. We brought something for adjustment and they took good care of us even item not directly purchased from this shop.
Been to VCA stores in different cities in Europe and this Hudson yards LACKS customer service. Purchased multiple times and there was no asking to offer any drinks or water. I would try other locations first to have a better shopping experience.
SA
Shirin Ardeshirzadeh
Apr 8, 2026
Love my new necklace. It was delivered much earlier than expected.
A tremendous thank you to Day for walking us and guiding through the process of our first purchase. Thank you also for showing us the exquisite Extraordinary pieces and explaining the fine craftsmanship!