波士顿洲际酒店

Reviews

• DH

  Dean Hastings

  Jun 7, 2026
  5.0
  My husband, our small dog, and I recently stayed at the InterContinental Boston for three nights, and our experience was outstanding from start to finish. The highlight of our stay was the exceptional service provided by the staff. Esteban at the front desk was absolutely amazing. He assisted us with two reservations and went above and beyond to ensure every aspect of our stay was seamless and enjoyable. His professionalism, attention to detail, and genuine hospitality made a lasting impression. We also want to recognize Joe and Adam at the concierge desk. Both gentlemen were excellent resources throughout our visit, offering helpful recommendations and assistance whenever we needed it. Their knowledge of the area and willingness to help enhanced our overall experience. Another standout was Marcus in the restaurant. His level of service was exceptional—so much so that it felt like stepping back in time to an era when hospitality was truly an art form. He was attentive, personable, and made every dining experience memorable. The property itself is beautiful, clean, and exceptionally well maintained, with all the modern amenities one would expect from a luxury hotel. We also appreciated how welcoming the hotel was to our dog, which made traveling with a pet much easier and more enjoyable. If I had one minor criticism, it would be that I found the bed a bit too firm for my personal preference. However, this was a very small issue and certainly not enough to detract from an otherwise outstanding stay. Overall, I give the InterContinental Boston five stars and would gladly stay here again. Thank you to Esteban, Joe, Adam, Marcus, and the entire team for making our visit so memorable.
• KE

  Kiki E

  Jun 6, 2026
  1.0
  This hotel has gone downhill horribly. I must have spent thousands of dollars here and used to stay often, used to recommend it to many. I recently checked out of the hotel and stored my luggage downstairs. Decided to grab a drink at the bar with my spouse. I was told by the bartender that “many customers complained” about us kissing in public (bar was nearly empty), so we apologized and stopped. We paid our bill, left, and went to the pool to relax. Right away some employees approached us and said we were “asked to leave the property already” even though we were not. I have never been treated so poorly as a well respected and well mannered physician and patron of high end hotels. It was surprising and a new experience for me . Oddly this hotel sometimes is advertised as 4 stars and sometimes five, but it MOST DEFINITELY NOT more than 4 at most. Intercontinental is old and outdated, and seaport is not the best location. Instead I highly recommend Raffles for a high end experience and excellent treatment… plus, Raffles is brand new (Raffles Hotel is gorgeous, modern, and only 3 years old without the outdated usb outlets and old dusty carpet and bizarre voyeristic windows into the toilet from the bedroom that intercontinental will subject you to). Never again will I waste my money on intercontinental!!! So many better hotels in boston.
• LT

  Lia Tada

  Jun 5, 2026
  5.0
  My friend and I met up in Boston to celebrate her birthday weekend. From the moment we arrived at the Intercontinental Boston by IHG the service was excellent. The valet parking was quick and easy, then the very pleasant woman at the front desk recommended that we check out the speakeasy during our stay. It sounded like a fun spot to go to for her birthday, so the concierge very kindly booked us a reservation for the following evening. We thoroughly enjoyed the speakeasy experience. You get a secret code to enter and once you’re inside it’s such a dark and cozy atmosphere. They have tiny tables and chairs, but they only offer small plates for food, so it isn’t really a problem. We don’t drink alcohol, but Rey made us very tasty mocktails and he was really fun to chat with. I read through the drink menu and learned some colonial era history, as all of the drinks are made with ingredients that are telling a story of that time. So interesting! We also enjoyed a swim in the pool, took advantage of club refreshments on the 12th floor (I think you have to book a club room for access but I think it’s totally worth it!) and ate dinner at Matria. The restaurant was good and we enjoyed sitting at a window with a view. The decor is so beautiful with tables full of flowers dispersed throughout the dining room. My friend had such a great birthday even though it rained an entire day - this hotel feels like a resort with so much to do and eat! And like I said, the service was impeccable and we felt so welcomed and comfortable during our whole stay.
• PC

  Peter C

  May 24, 2026
  2.0
  Underwhelmed considering it as a 5 star hotel chain. Room is nothing special - it is outdated and starting to show age. Valet is overpriced and not the most convenient. Room service is not 24/7 - hard to get them on the phone. With so many options around, I don’t think I’ll be visiting this hotel again at this price and service. Note: this was the service provided to a Diamond Elite member - so good luck if anything less than that. Concierge - friendly but not helpful. We mentioned we called concierge because we couldn’t reach service - the response “we can forward you but you may need to keep trying”. Turns out it’s not 24/7…
• ES

  Elena S

  May 21, 2026
  1.0
  It was the worst hotel stay and the beginning of months of wasted time and frustration. I am also a Platinum Eleven member, which made the experience even more disappointing given the level of service I expected. I requested an oceanfront room, but they failed to provide one and instead gave me a room overlooking the parking lot. While disappointing, that was minor compared to the issues with their valet service. Upon checkout, I discovered that my car had been damaged. The hotel refused to take responsibility, claiming that I-Con operated the garage, even though the hotel directly provides the valet service at the front entrance. After a lengthy process, I-Con eventually accepted responsibility for the damage but failed to follow through with payment. I reached out to the hotel and the General Manager multiple times for assistance, sending three emails and making two phone calls, but received no response. When I finally spoke with the Assistant Front Office Director, my concerns were handled rudely and dismissively. It has now been six months of wasted time dealing with an issue that should have been resolved long ago, all after a stay that was already far from enjoyable.