Holiday Inn Express Waikiki by IHG

評論

• ML

  M L

  Aug 12, 2026
  4.0
  First, the downside -- the reviews are correct: rooms, beds, and swimming pool are VERY small - not standard hotel size. Those aspects drop my review to 4 stars. Expect to feel cramped and squished in the hotel room. Otherwise, it was perfect for me and my kids --- excellent and plentiful breakfast with omelettes, pancake machine, steamed rice, salad, fruit, oatmeal, sausage, and more! The gym facility is large with big windows - we used if every day. Room is perfectly clean and bug-free. The mini golf and 12pm checkout times are added bonuses as appreciate a lot. Front desk customer service folks are so friendly and kind. Phenomenal location just a short walk through a beautiful, green park go get to the beach. All of this made up for the small room/pool size. We will definitely stay here again!
• BR

  Baylee Raimer

  Aug 12, 2026
  2.0
  Giving it a two star because of the parking situation. I just checked in about 6 hours ago. Staff is friendly. Rooms are small, a little dirty but not terrible. But the parking! It’s ridiculous. They made me pay up front for parking for my full stay, but can’t guarantee me a spot. Said it’s first come first serve. When asked what am I suppose to do if the parking garage is full they suggested I park at another hotel and pay for their parking. The security guard would put up a sign saying the parking lot was full when it wasn’t, we would call the front desk and ask if we could check and they allowed. Every time this happened there were multiple spots. When it rained we had water come into the room. Also the latch for the door didn’t work. Will never stay here again due to this mess. Spend the extra money and go stay at the Hilton.
• DK

  DHAIRYA KAMDAR

  Aug 10, 2026
  5.0
  A truly amazing stay experience, worth revisiting again and again! We booked for 4 nights and our stay was unbelievable !! We specifically chose this hotel for our trip, and it completely exceeded our expectations! From the moment we stepped into the lobby, the staff greeted us with gentle smiles and were incredibly efficient at check-in. They patiently answered all our questions about nearby attractions and provided us with all the necessary details of nearby areas. Hotel lobby is very nice and the breakfast area is very spacious and amazing. There are separate staff in the lobby for guiding everyone for all the nearby tourist attractions. That was very helpful. The room we booked was very clean and tidy. It was on one of the higher floors. View from the room was amazing..diamond head and city view ! The room was compact but very good and comfortable. The bedding was soft and comfortable. The soundproofing was also superb; we couldn't hear any outside noise at night, allowing us to sleep soundly after a long day. The room was fully equipped with everything that’s needed: a smart toilet, high-speed Wi-Fi, and a high-definition TV. The bathroom had a stable hot water supply at a comfortable temperature, and the toiletries had a light, pleasant fragrance—a very nice touch. The hotel breakfast was a wonderful surprise! The variety was amazing, with plenty of options that everyone would want. The ingredients were fresh and delicious, providing a satisfying and energizing boost. Breakfast area staff are very kind and welcoming ! The room pricing is very reasonable and it is worth the money !! The location is also excellent, just a few minutes' walk from everything and is located in downtown Honululu and is surrounded by shopping malls and restaurants, making it super convenient for getting around and finding food. You won’t need a car if u stay in this area. Location is amazing. Abc stores and Waikiki beach are at walking distance. There are a plenty of things to do and explore around the hotel and all at a walking distance. The staff even proactively inquired about our stay upon check-out, a thoughtful touch that made us feel truly warm. Whether for business or leisure travel, this hotel is an excellent choice. I would highly recommend Holiday Inn Express Waikiki to anyone visiting Honululu and will definitely choose it again next time! Our Overall experience was great !! The location is great, it is in the middle of everything and walking distance to all the major outlets, shopping centres and malls. 10 mins or less to the beach by car. The hotel is across ABC store where you can get souvenirs. Near by access to bus is also there. Services staff is also great! Everyone is very friendly and accommodating. Front desk people, housekeeping, security guards, and the kitchen staff..everyone was very kind and nice. The room is great with vault, microwave, mini fridge, coffee maker, hair blower and iron. The building also has a nice sports area with pool , gym, few other indoor games and mini golfing. We would rate this place 10/10 anytime. Thank you for everything!!
• A

  刘亦琦

  Aug 9, 2026
  1.0
  I stayed at Holiday Inn Express Waikiki from July 14 to July 17,2026. After check‑out, the hotel charged me $387.43 USD out of nowhere, alleging carpet damage in my guest‑room. I caused zero damage to any property throughout my stay. The hotel made this unauthorized deduction without prior email notification, photo evidence or any proof to back‑up their claim. I have filed a formal complaint with the BBB, and this wrongful charge is still unresolved to this day. The hotel randomly deducts money from guests with no valid evidence. I advise all tourists to avoid this property. 我于2026年7月14‑17日入住怀基基智选假日酒店。 退房之后酒店无故扣除我387.43美元，声称我弄坏了房间地毯。 我整段入住期间没有造成任何屋内设施损伤。 酒店扣款前没有提前通知，也没有出示照片以及任何有效证据便私自扣费。 我已经向BBB提交投诉，直到现在这件不公的扣款纠纷依旧没有解决。 这家酒店在没有凭证的情况下随意扣除房客钱款，不建议游客选择。
• DP

  Dustin Powell

  Jul 28, 2026
  2.0
  Overall, our stay had both positives and negatives. The biggest downside was the room itself. It felt very cramped, and the bathroom didn't appear to be as clean as it should have been. The bathtub had noticeable stains, there was only one roll of toilet paper provided, and one of the windows had a large crack. The charging options also needed attention—the USB ports were broken, and the USB-C port had been ripped out, making them unusable. The mini refrigerator froze everything, even on the lowest temperature setting. There were also several maintenance issues. The drawers wouldn't stay closed, the hair dryer was mounted in an awkward location, and the neighboring room doors shook the entire wall whenever they were closed, making it sound and feel like someone was trying to force their way into the room. The room doors also did not close automatically, which seemed like a safety concern. We were also provided with only three sets of towels when four would have been more appropriate. Unfortunately, the amenities were also disappointing. The swimming pool was extremely cold, and surprisingly, the hot tub was just as cold. After looking forward to relaxing, it was disappointing that the hot tub wasn't heated and offered no difference in temperature from the pool. That said, there were some bright spots. The bed was clean, comfortable, and provided a great night's sleep. Breakfast was enjoyable, and the vast majority of the staff were friendly, welcoming, and genuinely helpful. One gentleman during the timeshare presentation came across as pushy and somewhat rude, but another representative was outstanding—kind, professional, attentive to our needs, and never applied any pressure. Unfortunately, I can't remember his name, but he left a very positive impression. The staff's friendliness is this property's greatest strength. However, the room maintenance, attention to detail, and upkeep of the amenities need significant improvement. With those issues addressed, this could be a much better place to stay.