Van Cleef & Arpels (Atlanta - Neiman Marcus)

評論

• CG

  Carrie Gallacher

  Sep 21, 2026
  1.0
  I don't think I've ever been treated so poorly when wanting to drop $5000 in a store. I ended up buying what I needed online for our daughter and I'll never buy anything Van Cleef EVER AGAIN. To be clear - there were ZERO customers in the store and THREE employees not helping anyone when I went there to purchase exactly what I knew I wanted (which WAS in stock and in the store) and they still would not help me or allow me to quickly purchase the item.
• JT

  Jessica Turner

  Jul 15, 2026
  5.0
  With my wedding and a milestone birthday approaching, I wanted to commemorate this new chapter with a memorable piece of jewelry. Given my tight timeline and the lack of a local Van Cleef boutique, I honestly didn't think it was going to happen. However, the Van Cleef customer service team connected me with Sophia at the Neiman Marcus in Atlanta, and she truly moved mountains for me. My first-choice necklace was sold out nationwide and wasn't expected to arrive in time, so I purchased my second choice. Incredibly, Sophia also placed an order for my original favorite just in case it arrived in time for an exchange. Miraculously it was able to arrive in time and also next day shipped to me. The whole process was so easy and Sophia was the sweetest kindest person to work with. Definitely reaching out for future purchases.
• SL

  Stephanie Lui

  Jun 20, 2026
  4.0
  SA Sophia is 5 stars. Very sweet, honest and helpful. Always a good and fun experience with her. Until they move to Phipps later this year, the store is pretty small, which means you really can’t just walk in to shop around. You need an appointment and what you might be looking for might not be there. Seems like the inventory comes in waves. I’ve been there, where there is not much, and other times have been lucky. If there’s something specifically you are looking for, best to ask ahead of time so you don’t get disappointed. Have been very fortunate with Sophia to get the things I’m looking for whether it’s an order or they happen to get stock in.
• CC

  Charlotte Cui

  Jun 3, 2026
  3.0
  Couldn’t book an appointment on the website and never received their call back.
• NP

  Niraj Patel

  May 15, 2026
  5.0
  Sharon and the manager working are awesome. The guy working the entrance is the best. 5 start but MAKE AN APPOINTMENT