BVLGARI

評論

• WW

  Will Wu

  Sep 12, 2026
  1.0
  not much to see + biased attitude + unprofessional + judgmental
• AL

  Andy Liu

  Jun 10, 2026
  3.0
  I am very disappointed with my recent experiences at BVLGARI at Westfield Valley Fair. I like the brand and the jewelry itself, but the service experience has not matched the price point or the expectations of a luxury boutique. The biggest issue is the repeated waiting process at the door. I visited this store multiple times, and on more than one occasion there was no visible line, yet I was still kept waiting outside. Today was especially frustrating because I had already coordinated the visit by text with an employee for a very brief pickup that should have taken less than two minutes. Even then, I was told to wait at the door. After waiting about 10 minutes, I had to leave to take care of another errand in the mall. When I returned about 15 minutes later, the same thing happened again: no visible line, but I was still told to wait outside. For time-sensitive customers, this is extremely inefficient. Many customers in Silicon Valley have tight schedules, and today I only had a one-hour window before a 3pm work meeting. For a luxury jewelry store, I would expect not only personalized service, but also organized and efficient service, especially for a simple pickup or pre-arranged visit. The store should have a better way to distinguish between customers who need a quick pickup/service appointment and customers who are browsing or shopping for a new piece. I also had a similar experience last weekend. I was kept waiting outside despite there being no clear line. I eventually had to leave to eat nearby because the wait was taking too long, and when I came back, I still was not able to get inside for what would have been a short visit. Another major concern is inconsistent communication. I was initially told that an exchange could not be done even though it was still within the 30-day period, and that my jewelry would instead be sent to the repair shop in New York. I was then told it would take “at most” four weeks, and usually only two to three weeks. However, after four weeks, when I called to check the status, I was then told it would take six weeks. That kind of inconsistent timeline is unacceptable from a luxury brand like BVLGARI. Overall, there is a clear gap between the premium price customers pay and the service management at this location. I hope the store improves its appointment handling, door/waitlist process, and communication accuracy. Until then, despite liking BVLGARI’s designs and quality, I would be very hesitant to return to this boutique or purchase from this location again.
• SL

  Shimin Luo

  Aug 1, 2025
  5.0
  Customer service was nice and helpful when I was trying to buy a watch
• TG

  Tammy Gonzalez

  Feb 23, 2024
  1.0
  Not a great experience walked through Not one person said hello or may I help you..wanted to purchase a couple of items but after that experience I will take my business to someone who wants it
• YN

  Yass Nazaran

  Nov 19, 2021
  5.0
  Mahtab was excellent and patient. She took the time to find my boyfriend and I the best necklace. She really cares about her clients and is amazing!