Obnoxious hotel manager.
I was told they won't cancel my booking because the "ROITS in Belfast wasnt they're fault"
No empathy for people being scared to travel, with kids, to a city were they are burning family's out of their homes.
Absolutely no customer service at all.
Oh but premier inn cancelled and refunded my friend in a 2 minute phone call. No bother!!!!
Aodhan and Jeanette helped me with train and tour reservations which took a lot of their time.
MH
Michael Howard
May 28, 2026
Dated rooms, but excellent staff and breakfast. In my opinion it was pricey for what you get.
Good clean Hotel with very friendly staff! I was very surprised to find this hotel had a very modern feel and was as clean as it was. The staff were very nice and the overall experience was excellent. The room felt very new and was extremely clean. I honestly couldn’t fault it. The view isn’t much to write home about but no big deal. The hotel itself is very centrally located and only a short walk to the city centre hotspots and tourist attractions. The breakfast was great with plenty of choice. There isn’t parking onsite but you can park in the multi story just across the road, the hotel has a special rate for 24hrs (I think it was £16). This is paid in reception before returning to collect the car. All in all a brilliant experience and lovely hotel.
LD
Lynn Devlin
May 22, 2026
Arrived at Holiday Inn on Fri 15th May, was met by Roise who was so friendly and welcoming, check in was went smoothly Roise and Aodhan were very helpful, fantastic location and hotel was lovely, great amenities, we had drinks at the bar as we waited for taxi organised by the reception staff..breakfast was really good, lovely atmosphere and staff so friendly , we were well looked after by Roise, Aodhan and Taroon, definitely would highly recommend Holiday Inn and will book again..