Best Western Plus Downtown Inn & Suites

Avaliações

• TT

  T

  1 day ago
  1.0
  Rating: 1/5 Stars Disappointing and frustrating stay during my trip from July 9 to July 12, 2026, especially compared to my great experience here last year. I spent over $600 and booked months in advance, specifically requesting a ground-floor room because I was working a local convention and had a large amount of equipment and materials to move. Despite booking so far ahead, they placed me high up on an upper floor, making loading and unloading a total nightmare. The room cleanliness was also well below standard. Housekeeping was minimal, the room was not regularly cleaned, and the sheets were not changed unless I went out of my way to request it multiple times. While the women at the front desk were very accommodating, the staff member working on my July 12 checkout date—a male with brunette hair—was extremely rude and nasty. He saw that I was struggling to move a heavy load of convention gear all the way down from an upper floor (a delay caused directly by the hotel ignoring my ground-floor request) and still charged me a late checkout fee. Charging a late fee under those circumstances was spiteful and unhospitable. Someone with that kind of attitude should not be working in customer service. I am demanding a full refund for that ridiculous late fee and an account credit for the unacceptable treatment and lack of room cleanliness.
• IF

  Ian Feiwus

  Aug 24, 2026
  5.0
  Hotel was very clean. The room was nice. Check-in desk associates were very friendly and helpful.
• DO

  Deniz O.

  Aug 24, 2026
  5.0
  Stayed here 3 nights for work and was so pleased with my stay. Clean, updated, spacious rooms. Friendly service throughout and you can tell the hotel is well maintained. They have coffee and water available 24/7 in the lobby which was great. Comfortable bed. Great location. Not much else you can ask for. 5/5 would stay again.
• EN

  Eric Nichols

  Aug 22, 2026
  5.0
  For value , for money downtown houston , you can't get much better
• MB

  Maria Brown

  Jul 31, 2026
  5.0
  I went to Houston to help a family member who lives 6 minutes from the hotel. I ended up extending my stay twice, for a total of 15 nights. My whole stay was great - no complaints! Room was spacious, clean, well-maintained and well-lit. AC worked great. Towels and linens were bright white and bedsheets stayed cool. Pillows were plentiful and the mattress was soft and comfortable. The free breakfast was always well stocked: waffles (that you make), assorted breads, fresh fruit, yogurt from a machine, oatmeal, little cereal boxes, scrambled eggs, tater tots, and they alternated bacon/sausage every other day. They also had tortillas and biscuits, and I think they had gravy too. The coffee station was available 24 hrs a day, which I loved. If you have a car, be aware that there is an additional daily fee to park, but that's to be expected from downtown hotels. They have a front and back parking lot, and in the evenings, cones are set up to make sure that only hotel guests park there. Security will check your parking permit and move the cones to let you in. On several nights, I returned very late, and I appreciated that security was monitoring the lots. The staff is friendly, and I especially enjoyed hearing housekeeping singing as I passed the room she was cleaning. (Although if she realized I was walking by, she would stop.) My room was on the 3rd of 4 floors, and although the elevator worked well, I often took the stairs because it felt very safe to do so, and I could park steps away from the side doors. The hotel is within easy access to the freeways, and with a car, you're a short distance from grocery stores, Specs, drug stores, fast food, & other restaurants. There is a small pool that looked inviting, but I never had a chance to use it. There is also a small fitness center that I didn't get to use either. I did however use the ice machine every day, and it also has a spout for you to fill up your water bottle. To sum it up: great hotel, great staff, great room, very safe, and well managed! I highly recommend this hotel!