Best Western Plus Gen X Inn

Avaliações

• DT

  Dhruve Taneja

  1 day ago
  1.0
  I have been waiting at the reception for the past hour, and there is still no one at the front desk. My room key isn’t working, and it is now 1:40 AM. This is extremely disturbing and completely unacceptable, especially in the middle of the night when guests should be able to access their rooms without any hassle. Please treat this as an urgent matter and have someone attend to it immediately. This level of service and lack of front-desk support is seriously concerning.
• EB

  Emily Branch

  Sep 6, 2026
  1.0
  Do not stay here. Non smoking room had an odor of stale cigarettes. The double locked doors did not work after hours. And the air conditioning in the room did not work upon arrival and management did little to nothing to fix it, except tell us repeatedly that it was fixed after just cleaning it and changing the batteries on the thermostat (which were dead upon arrival). The window unit continued to give an error code and turned off after 10 minutes, leaving the room consistently at 80+ degrees. Truly awful hotel with awful management that doesn’t care at all about basic hotel functions.
• LS

  Lauren Sanchez

  Sep 2, 2026
  1.0
  I stay with major chains for a reason. This Best Western does not meet even basic Motel etiquette. Motel not Hotel. And this is both a Best and a Hotel. ONLY ONE ENTRY: Problem is: no entry with key for the paid stay after hours with no attendant.! Key entry/customer entrance at front desk which is ONLY ENTRY POINT WITH PAID KEY NOT WORKING!!!!! I am a protector of my family and I if I can’t get to them for a paid stay? for a simple trip to the car for items? You have failed my safety.
• TW

  Teri Watkins

  Aug 27, 2026
  3.0
  You get what you pay for—This is a reasonable room for the rate, the room had a musty smell and breakfast was disappointing, but it seemed clean and we felt safe.
• CN

  Callum nevill

  Aug 20, 2026
  1.0
  Rooms were pretty standard, book online it was an extra $50 when I showed up compared to online. Gotta be the worst "breakfast" if you could even consider it a breakfast, buns were soggy and the fruit was shrivelled like it was 2 weeks old. Card scanner for the door would have to swipe a dozen times to get in.... Plus a lot more