SureStay by Best Western Manning

Avaliações

• SA

  Santhosh Alex

  5 days ago
  1.0
  Very Disappointing and Unprofessional Experience We had a very disappointing experience at this hotel. The room was not properly maintained or cleaned. Both blankets provided to us were ripped, the bathroom was dirty. The phone was not connected for any concerns for room service. We had to walk to the main lobby with our concerns. When we brought these concerns to the owner, Denny Patel, instead of apologizing or trying to resolve the situation, he responded in an extremely rude and disrespectful manner. He told us, “I don’t give a shit,” and said that they do not have to change blankets simply because a corner is ripped. Patels tone and behavior toward us was completely unacceptable, especially because this happened in front of my children. A hotel owner should know how to speak respectfully to paying customers, even when they receive a complaint. The front desk employee, who introduced herself as “Dee Patel,” was also very unprofessional and did not handle the situation appropriately. The cleanliness of the room was already disappointing, but the way our concerns were handled made the experience much worse. I would not recommend staying here. Guests deserve clean accommodations, fresh and properly maintained linens, adequate bathroom supplies, and, most importantly, basic courtesy and respect from management. The only good thing was the front desk staff at night were good as they listened to our concern and changed the blankets.
• JD

  Jason Damato

  Aug 12, 2026
  4.0
  Nice clean rooms. As a diamond member I would expect more than one bottle of water to be shared between 2 people. When I asked for a second bottle they told me it’s now the hotel policy to only give one small bottle per room
• KK

  Kathy Kinchens

  Aug 10, 2026
  5.0
  Rooms nice and clean and maids was always asking do I need anything? . Excellent customer service. We have been staying for our family reunion every even year the first weekend in August.
• MC

  Mimi CC

  Aug 5, 2026
  5.0
  Comfortable beds. Wonderful hot breakfast. Very pet friendly. Close to shopping/restaurants. Kind staff (thank you Seth and Tay for making us feel like valued guests)
• DB

  DeAnna Brown

  Jul 31, 2026
  1.0
  After coming to this hotel several times a year for several years now… doing the same thing I do every visit I will not return to this location. Can’t have people come visit you without accruing extra charges because they don’t ask questions they assume and charge you and then don’t review cameras. Mistreatment is an understatement to say the least with everything that happened.