Our room was filthy. The carpet looked like it hadn’t been swept in months. One of of towels had a hair in it, the other had mildue. The toilet seat wasn’t attatched upon arrival, the water pressure was so weird, it was like standing in a water fall. The bathroom light wasn’t working. Half of the other lights were unplugged, the door’s old lock was broken and the new one looked cheaply installed. THE WORST PART was the heater/AC. It was broken. We were freezing cold all night and barely slept. After hearing someone argue with the front desk upon arrival, I figured it wasn’t worth my time to even try to argue and just deal with our one night stay.
EM
Evelyn Martinex
5 days ago
My husband and I have stayed in others Best Western hotel
In other states,,
And have never experienced such rudeness from desk , the staff no one spoke English , it was tremble to communicate!!
Breakfast , from 6 am till 9am
We got to the breakfast @8am
Nothing left to eat but potatoes and biscuits,,,
Then the checking out ,,,,,
Rushing us , or they would charge $50 for another hour !!!
Never again will I do business in Harrisburg Pa.
Thank you for the unpleasant stay 😡
Hopefully there will be an improvement, and I get a response from
Management.
KD
Kara Dorsey
Aug 23, 2026
This place is conveniently located near things we wanted to explore in Hershey, but it was an issue the moment we got here.
We found hair all over our pillowcases which clearly showed that they don’t bring new linens during every room turn over. When I asked the front if they had clean linens, they said they didn’t have anymore clean comforters or pillowcases. I had to just take the clean sheets and the pillow covers (the zip up covers) that they had. Okay, fine.
Once in the room, we also noticed that it was covered in cobwebs, the fridge was leaking, and the drain for the shower was incredibly slow. The beds were also hard as rocks and provided the worst sleep of our lives.
Breakfast the next morning wasn’t much better. They were running out of everything and the food wasn’t that great. I really wasn’t expecting much, but was still disappointed.
When we got back to our room after breakfast, our key wouldn’t work. We went to the front and received no help. Her solution was to get us another room as we waited for maintenance. My friend and I literally had had it at that point. 20 minutes later, we just decided to troubleshoot the lock ourselves and somehow we got it to stop making the screeching noise for long enough that it read the key and we got in.
I don’t think I’ve ever been more relieved to leave a hotel in my life. Don’t waste your time here. Please find another hotel. I’m never coming back.
KH
Kevin Hernandez
Aug 22, 2026
Well I guess it was fine and I would give it more since the front desk was so nice and the room looked decent too. Buuuuut there was a shit stain in the toilet when we got there. Unfortunately at that time of night we arrived there wasn’t housekeeping. We only stayed for a night but that was not a welcoming surprise.
Got to say one of the worst Best Western experiences I've ever had. Been to many other locations far better than this one. I don't understand what's going on here. First time going up to the room, our key cards didn't work and we had to go get issued a second set. Then we get into the room. We hear someone raving about bed bugs down the hallway not filling me with confidence. Upon inspecting the mattress I find it was not clean whatsoever hairs all in the covers behind the headboard and hairs still in the shower as well as the TV not working. Not the best time after driving 8 hours to get here.