Best Western Garden Villa Inn

Avaliações

• CD

  Chris Drezek

  1 day ago
  5.0
  Great hotel pick for the price and location. Plenty of common stores and food around within walking distance, and located on a major bus line to reach the rest of Roseburg easily. Staff was very friendly and helpful
• RM

  Rox McN

  5 days ago
  1.0
  Disappointing experience. The hotel is located right next to the freeway, with constant noise, and the back parking lot borders a strip mall. The overall setting feels more like a truck stop than a comfortable hotel. Breakfast was nearly gone before 9 a.m., while staff were packing food for themselves. However, the biggest concern was the general manager, Jupiter Lovejoy, whose rude, dismissive, and unprofessional behavior was unacceptable. When concerns were raised, his response was condescending rather than helpful. Both room keys were later deactivated, adding to an already uncomfortable experience. Between the excessive noise, poor service, and the general manager’s attitude, this property fell well below expectations for a Best Western. We had booked two nights but chose to leave after one and find another hotel. Management’s treatment of guests needs serious improvement.
• RK

  Robin Kisala

  Oct 6, 2026
  3.0
  Staff is nice. The handle to the room was very difficult to even enter the room. Rooms could stand to be thoroughly cleaned. Floors were sticky and caused feet to turn black. Hair dryer had a smear of brown substance near air intake, which I cleaned along with the handle with a Clorox wipe.
• PD

  Paula Davis

  Sep 11, 2026
  5.0
  Its a best western so you get what you pay for, but the staff was really friendly and helpful and the breakfast was delicious and constantly being tended to. Everyone there was clearly working very hard and there were a lot of nice little touches (like board games available, a large variety of teas, constantly refreshed coffee, and even honey packets for tea) that made it very cozy and welcoming. We had a great stay.
• SC

  Samantha Clemow

  Aug 31, 2026
  2.0
  I would just like to say the staff is great and doing to best with what they have. The hotel supposedly just went through a renovation. From what I can tell that means new floors and paint. They put in hardwood looking flooring with grooves while it looks like they can’t get it clean and it’s so dirty your feet turn black. We had 3 rooms and this was happening in every one of them. Other people were in the lobby complaining about this and were bringing down towel that were black from the floor. It was so gross you couldn’t not have your shoes on because your feet would turn black. The only lady goes the floor in my house that I don’t clean everyday aren’t even this dirty. I ended up asking for a mop and mopped it about five times myself and finally got it clean. The staff said it was because of the parking lot surface and the they sanitize it so it’s clean. It maybe germ “free” but that does not mean it’s clean. Entry/walking area in front of all the doors on the exterior is absolutely filthy and needs pressure washed. The ac units in the room are so old and smelly they are right next to the bathroom and smell like old dirty urine. I thought it was the bathroom. But then discovered it was the ac unit. We got locked out of our room twice and they could get it fixed so one person had to stay in the room at all times. The beds are absolutely awful hard and so worn out. The rooms with two beds are doubles and not queens so it’s quite tight. The pool was clean and very nice by the landscaping was just weeds. The lobby looked run down and not taken care of or very clean. Overall staff is great and pool is nice but that’s all this place has going for it. Don’t take your kids here. Ick. Super disappointing because best western used to be a tried and true trusted name, not anymore