Best Western Stateline Lodge

Avaliações

• AC

  A C

  Jun 15, 2026
  5.0
  Very pleasant experience from beginning to departure! The front girls are amazing!!! The room is clean, comfy and quiet! A perfect way to enjoy an evening, will definitely stay here again~ Diva
• SE

  Sam Elert

  Jun 8, 2026
  1.0
  If you are a contractor or someone who needs a hotel room for longer than 3 days DO NOT STAY HERE. Due to family reasons, I was unable to finish out my reservation and this hotel is still refusing to refund me for the 4 days of my reservation I was not there for but paid them for ahead of time. The owner Kal is a greedy businessman who will make up excuses for not issuing a refund and even though I emailed the CEO after trying to work with both the manager and owner I still have not heard back from him.
• JA

  Jessica Apodaca

  May 15, 2026
  4.0
  We stopped for a quick overnight rest while on the road. Room and hotel were clean. Bed was not bad. Standard hotel room. Pool area looked clean as well. Fitness Center was a treadmill and elliptical. The service was great! Bobbie Sue at the front desk was a sweetheart. I saw other reviews about the refrigerator being left opened. Bobbie Sue explained that they leave them open and the temp turned all the way down so they don't get musty and that anything past 4 on the dial will freeze whatever you put in there. I turned the dial about halfway and our water bottles froze in less than 6 hours, so the refrigerator works very well! There was also a microwave and coffee maker (small single serve drip kind) in the room. The breakfast area was big and clean with a decent amount of options including hot food. Egg patties, potatoes, sausage patties, biscuits and gravy, waffles, yogurt with toppings, pastries, fresh fruit (oranges and apples), coffee with French vanilla and plain creamer, tea bags, milk apple and orange juice, oatmeal packets, and lots of condiments like jams, peanut butter, cream cheese, honey, hot sauce,etc. I also noticed a Keurig in the lobby as we were leaving. They did say they had 24/7 coffee so that's probably what that was. Location was easily accessible to the turnpike we were traveling on. There appeared to be some food options close by. I did see a 7 Brew Coffee place across the street. Would stay here again if we were passing through the area.
• JC

  Jessica Cox

  Apr 24, 2026
  3.0
  The amenities are great for the location area but it was out of my budget at the time
• BB

  Brenton Bryant

  Apr 23, 2026
  1.0
  The General Manager of Stateline Lodge required a guest judge for our non-profit organization's annual event to disclose specific confidential health information about his disability to stay there with his service dog. After our guest checked in and went to dinner, the staff required him to complete the form to stay there after he returned. He pointed out that they under the ADA, they were not supposed to ask, much less require, him to disclose such specfics. The staff acknowledged that was correct but that the general manager, Mr. Ghandi, required it any. Rather than comply, our guest told them he would leave instead. The General Manager charged our organization for the room anyway and he refused to refund it because the room was used [until they made him leave] and because our guest was disrespectful to his staff when they required him to disclosed the information. His words. The Manager later told Best Western Corporate Customer Service he had refunded the money. That was lie. He also later told Best Western Customer Service our guest left his dog in the room when he went to eat and that is why he wasn't refunding the money. He told me he wouldn't refund the money because he couldn't rent the room to someone else that night, even though they had other vacancies. The bottom line is that he just didn't want to return our money. In all fairness, the staff that I talked to was great and apologetic, but the General Manager was more interested in taking our non-profits $105 than taking care of us and continuing our relationship. We have rented dozens of rooms from Stateline and other area Best Westerns over the years for our guests, but not anymore. Best Western Corporate acknowledged that he was out of line with his form inquiring about the proctected health information but they said they were unable to do anything about his billing. That disappointing conclusion came from a corporate supervisor only after 3 phone calls with staff customer service reps and about 2 hours worth of my time getting the run-around. For that reason, I am also done with Best Western Lodging in general.