Best Western Airport

Avaliações

• JJ

  Jeremy Jones

  1 day ago
  3.0
  No sorry there was no misunderstanding we paid for our small weenie dog to be w us there also support pets and trained thru the state of.oklahoma to keep me safe when I start going in to medical emergency and my husband and I were in the middle of a family emergency and needed to stay a night shouldnt have had to pay for the dogs to stay but we did and when we went to get the deposit back she takes the money out of the register and counts it then looks at my husband and said no you don't get it back cause u did pay for the other dog there registered by the state i have there numbers so that was your standard way if hsndeling things especially after I walked the entire ground and picked up all the trash around front and back because I'm a kind hearted person I suppose that's the difference between me and that horrible lady if you want a real employee that will handle all situations like your customers aren't being judged the minute they hit your door way and treat customers like there family with a warm greeting at that door you just let me know because I'll do that for you because it's what i do naturally and people like that dont need to be in the hospitality business at all.a
• MC

  Megan Corrigan

  Jun 7, 2026
  3.0
  It was fine, but seemed physically sub par compared to other best westerns I have stayed in. I was looking for a cheaper hotel and this was. Stayed 5 nights. Bed was fine, breakfast was fine, pretty clean, polite staff. The room smelled like too much air freshener trying to cover up other smells. You had to flush the toilet twice for stuff to go down. Saturday night there was a lot of noise until pretty late. There are not many TV stations. Wifi kept kicking me off and I had to re-sign in alot. Pillows were insubstantial. Previous guest's Gatorade was in the freezer. Seemed like a sketchy neighborhood. But it was fine and served its purpose.
• MK

  Marisela King

  Jun 4, 2026
  5.0
  Hi I'm sorry my check is in tomorrow, but my last name is torres under the check in, but I want to meet the person hopefully who is dogging everyones review,, are you actually the hot security guard? Lol 🤣 are you a paid actor? Well what ever happens at check in tomorrow I'm not gonna worry about it,, everywhere has good & bad, and plus we know what were getting into just risking going to the hotel,, next time look at the area, look what the area provides, talk to the staff before proceeding if it ain't your cup of tea the first 5 minutes walk away.
• MS

  Matthew Sheppard

  Jun 2, 2026
  1.0
  My girlfriend and I arrived there around midnight. I had made the reservation a couple of hours earlier. He asked, "do you have any pets?" I said yes. He tells me about the pet fee. I hand my card to him. He runs it. As I am about to finalize and sign it, he asks how many pets we have. I tell him, and he goes "ABSOLUTELY NOT!! You can't have more than ONE animal!!" I tell him that the website doesn't say that, and that it says two dogs are allowed. He says their official website is wrong. The entire time, he was wearing a covid mask, so i could not see what his face looked like. After he refused our reservation, I attempted to call the corporate number to talk to someone. They give me the number back to the front desk. I call it, not knowing it was the front desk, when he answered, I asked for his name so I could say "X refused me, I want a refund." He hung up on me halfway through my question. I re-entered to ask for his name, again, and he started yelling at me that he was calling the cops, so I began recording on my phone. He still never gave me his name. I waited around for the police to arrive. When they arrived, one talked to him and one spoke with me. When speaking with the cops, I showed them my video and even they were like, "this is dumb. You're in a dangerous part of town. You should leave." This is the second MAJOR issue, and by far the most egregious and disgusting customer interaction I have ever been apart of. I wasn't aggressive. I wasn't screaming. I wasn't cursing at him. I even said, "I just want your name, brother, so I can say who said I was refused service." Completely unacceptable. When I contacted Best Western on social media, the manager there (who i have left a message to call me) told them that they attempted to call me "three times." I have zero missed calls that I haven't returned. The Best Western there is trash. The person working the counter was trash. He attempted to use the Tulsa police department as his own, personal bully squad instead of just giving me his name. No accountability. No apology. No communication. Beyond unacceptable. I wish I could give zero stars. To update, the hotel manager replied with this, lame, generic response: "Dear Matthew, We're truly sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, and our team is already looking into the concerns you've raised to make prompt improvements. We would welcome the chance to earn back your trust and provide you with a better experience in the future. Sincerely, Hotel Manager" There was NO stay. Your employee illegally used the police to bully me. Nobody has taken accountability. If you want a chance to earn my business back, immediately terminate the employee who used Tulsa PD to bully me instead of having a simple conversation. According to Best Western customer service on twitter, you have lied to them about how you have handled this. Danny, you run a slum motel with at least one rude and disrespectful employee, and judging by the other reviews, my experience isn't a one-off.
• TM

  Toya M

  May 31, 2026
  1.0
  I would never recommend a place like this. I can’t believe it is even a best western. I got a room here bc of unfortunate circumstances of where I was at. They overcharge for the security deposit.. no acknowledgement of being a BW member. Front desk acts like you’re bothering them. I went in the room to sleep. Woke up to bed bugs bites on my face. I have pics and videos. I went to speak to front desk. They acted like they didn’t care. Told me to speak to someone after 9:30am and the manager is on vacation. He could not assist me with nothing. Never again!!