Best Western Norwalk

Avaliações

• CV

  carlos vallespi

  2 days ago
  1.0
  ​I recently stayed at the Best Western in Norwalk, arriving after a long day of travel, only to find that there was no hot water available for a shower. When I contacted the front desk, I was assured that the "owner was aware" and that a plumber would be arriving shortly. Unfortunately, this timeline was misleading. The issue remained completely unresolved by the time I checked out the following morning. I would have greatly preferred direct and honest communication regarding the repair timeline rather than empty reassurances. ​The disappointment continued at the breakfast buffet, which was severely lacking basic staples, such as butter. While the breakfast staff were exceptionally friendly and apologetic, one employee candidly mentioned, "I know many items are missing, but this is what they gave us to work with." ​Overall, I cannot recommend this hotel. While the frontline employees are pleasant, it is evident that the property suffers from a severe lack of ownership investment and support, which directly and negatively impacts the guest experience. For a similar price point, there are significantly better accommodation options available in the area.
• VE

  Vanda Estep

  Jun 15, 2026
  1.0
  When we entered our room, we found the blankets and pillow cases dirty. It looked like the room was minimally cleaned. I told front desk. He wasnt eager to help. He went up to the room and did a not-so-half-ass job. He never replaced the bedding. I called down to request him bring me the bedding. He brought up sheets, no blankets. I went down to the laundry room myself and got blankets and made the bed. The hotel is extremely outdated for the price and not very clean in ANY area. I cant comment on breakfast because seeing how unclean the place was, I was not ABOUT to put any of the food in my mouth. The cleanliness, customer service and hotel updates could all use a whole lot of improvement.
• KK

  Keke5627

  Jun 8, 2026
  1.0
  Tub stopped up ok first night and eventually cause toilet to back up to Was given a plunger by staff after I asked for another room or refund to check into another hotel Asked for management Never allowed to speak to manager Not a good stay this weekend
• NH

  NickJess Hoodlet

  Jun 2, 2026
  5.0
  Front desk service was great. Best service I have ever experienced. Friendly and helpful. Asked if we could check in early and they had no issue with it. I asked if we could have a room on the 1st floor due to my daughter's disabilities and they switched it. Clean rooms, and clean swimming pool.
• IW

  Ivory Wamsley

  May 25, 2026
  5.0
  Katelyn was the absolute best and provided Steller customer service (which isn't so common these days). She was very nice and helpful over the phone. We had booked though a third party and the dates were wrong. She actually went above and behond to help us and fix the problem in time. Thank you very much Katelyn! Thank you to the manger of the property for caring and providing a solution in a stressful time sensitive situation. Thank you so much!