Best Western Airport Inn & Suites Cleveland

Avaliações

• YR

  Yehuda Rubin

  4 days ago
  3.0
  This hotel is on the cheaper side for a reason. It’s nothing fancy and has issues like a mildew smell that’s noticeable when you walk in (but get used to after a bit). Staff are friendly, allow early check in sometimes, and the airport shuttle is quite efficient and beneficial. One big issue I had here was the cleanliness. I found a clump of hair in a shower towel in my room. It was too long and not the right color to be mine, which suggests cleaning issues. Even if you include the mildew smell as “you get what you pay for”, the cleaning levels cause concern. Also, the doors and walls are fairly thin, you can’t hear much from other rooms but can hear everything in the hallway. Not fun or conducive if a light sleeper. Any of these experiences may vary, but you get what you pay for. The service is friendly but unfortunately not as thorough.
• CD

  Cameron Davis

  Aug 12, 2026
  5.0
  Angelina was the person at the front desk who took a couple of calls from me to verify that I could get picked up from the airport and got me the shuttle for the next morning as well. Elaine the shuttle driver was also very friendly and helpful for getting everywhere I needed to go timely. Rooms were also comfortable! Great location too. Also, lady at breakfast gave me some breakfast past time of when breakfast was finished (15 minutes after). Excellent experience!
• BW

  Bryan Wong

  Aug 9, 2026
  1.0
  When trying to contact the hotel about our reservation, the person picked up the phone then immediately hung up. When trying to call them back, they would not pick up the phone. I tried calling back a few minutes later, and the front desk still would not pick up the phone. Great example of a company not really wanting business. I would NOT recommend staying at this hotel due to very poor service.
• GY

  Gracie Young

  Jul 30, 2026
  4.0
  Firstly i am more interested in a good deal than a Ritz experience. And this place was just that! Location is right in the middle of all the excitement Cleveland and Lale Erie has to offer while still leaving you feeling safe breakfast wasn't anything special but everything was good. Ive seeen better kept pools but nothing to complain about. Service was great. Our check in and out experience along with any questions or requests were met with kindness and helpfulness. The overall state of the hotel is good. Our room was clean only complaint I would have is the beds/mattresses are some of the least comfortable ive slept on and the shower couldve been a bit cleaner but Im not sure I've been to a hotel where the shower/ tub is thoroughly cleaned. Overall a good stay and will definitely keep in mind for our next trip up this way
• KG

  Ken G

  Jul 17, 2026
  1.0
  So many things were disappointing or concerning. Luckily I did not see bed bugs like some others have. The person at the front desk was very nice, kind and helpful, but somehow she was the only employee I saw over 3 days - working both the front desk and the kitchen, from the morning into the late night! The breakfast was OK (although the following notes about the room should make you worried about the cleanliness of the kitchen). The following is a short list of problems: - the room was dirty in general. Stuff on the ground including glitter etc. showing it had not been vacuumed. - the bed was incredibly uncomfortable. Some co-workers in different rooms had loud bedsprings that were shot, luckily I just had a hard mattress and even harder pillows. The sheets were like plastic and were very uncomfortable, hot, and loud. There were brown stains on one mattress that I luckily didn't need to use. - the air conditioner was extremely loud with an annoying whistling sound. Between that and the loud road noise outside, it kept me up all night. Most other co-workers had a similar issue with the AC sound. - half the lights in the room had burnt-out lightbulbs, the iron caused sparks, the power outlets were loose. - the shampoo, conditioner, and body wash were completely empty; front desk had all 3 in a top drawer for me to take to the room. Service directly to the room is non-existent unless you very explicitly ask for it, instead the staff expect you to bring items to the room. - Myself and all co-workers saw mold growing in the bathroom/shower. One co-worker had a hole in the ceiling of his shower. - the card key system is dreadful, with warnings from staff that the card key would very likely get wiped by the smallest RF or magnetic effect, even from credit cards, cell phones, or store doors. - the elevator slams the door shut and shutters with loud sounds while operating. The certificate of inspection is not posted in the elevator. - the airport shuttle is just a person's car. Overall every issue is an obvious result of mismanagement and penny pinching. The fact that one worker handled practically all customer facing issues over the course of 3 days, day and night (and some behind-the-scenes needs such as the kitchen), and that the rooms were barely cleaned and not serviced during the stay, clearly shows that they operate on minimal staff. Additionally I'm concerned that they are very likely breaking multiple laws, such as labor laws on overtime work, laws on cleanliness/sanitation for habitability, and laws on clearly displaying the elevator inspection certificate, unknown quality of the kitchen notwithstanding (but with the overworked minimal staff and obvious sanitation issues, I'm very concerned with the food/drink quality). Best Western corporate should get involved ASAP to get this place in order before they get in trouble.