Best Western The Inn at the Fairgrounds

Avaliações

• SS

  Sean

  1 day ago
  5.0
  Nothing negative to say... Everyone that works here are just amazing kind people. I travel a bit, and stayed here for 6 nights in a row instead of trying other places because this was a great comfortable stay. Cozy beds, easy to get to, the breakfast in morning was fantastic, ample parking.
• HH

  HB

  Oct 7, 2026
  1.0
  Rooms were nasty. Went to 3 different rooms lifted up every sheet to display stains. After third room person at front desk refused to let me go check anymore rooms and just smiled. Breakfast horrible. Couldn't replace orange juice or apple juice was no flavor to either. Rooms smelled like smoke. So make sure you lift up the sheets and supposedly protection pad. 😄 place is absolutely disgusting!
• LH

  Luc Haggiage

  Oct 7, 2026
  1.0
  I've never seen such terrible management and such a poor service . I was supposed to come and stay overnight with my family in July . An unexpected event forced me to go back to my house and when I called in the morning to cancel the reservetaion, the clerk at the desk sent me a cancellation note with a reference number . 2 months after the refund was still not showing onmy statement so I tried reaching BW customer service who told me this was a local problem that needed to be dealt with the local management . I did call today and spoke to the GM . He kept on repeating there was no refund issued although I had an official document in my hand , he continued to deny the fact. I sent him a copy of the document issued by HIS hotel and he stated this was a false and I manupulated the facts....Basically he called me a liar ....All the while being dismissive and rude over the phone . I'm really happy we did not get to stay in this hole given the kind of service the General Manager offers . This is not over .
• DG

  Dan Gray

  Sep 26, 2026
  1.0
  Warning: Fraudulent cancellations to clear rooms when overbooked! Do not trust a "guaranteed" reservation at this hotel. While actively driving here, I received an automated email saying my booking (secured with a credit card) was canceled because my "card declined." I called the front desk within exactly 7 minutes of the timestamp. They told me my room was already gone and they were completely sold out. It is logistically impossible to cancel a room, put it back online, find a buyer, and check them in within 7 minutes. They clearly had a walk-in guest standing at the desk and manufactured a fake "declined card" excuse to dump my reservation. Compounding the issue, the front desk could not even tell me the last 4 digits of the card they allegedly ran. When I tried to cfigure out what happened, the staff became hostile, accused me of arguing, said there was "nothing they could do," and hung up on me. I was left completely stranded late at night and had to pay out-of-pocket for a much more expensive emergency room down the road. Corporate has been contacted with the exact phone logs, timestamps, and confirmation numbers. Unreliable, dishonest, and completely unacceptable customer service. Avoid this place if you actually need a guaranteed bed for the night.
• EJ

  Elizabeth Johnson

  Sep 24, 2026
  1.0
  Do not waste your money. The workers were rude, the room was missing amenities, there was no hot water, and we were overcharged at checkin. The prices and policies on the website are not correct, and it's a major hassle if you want a decent pet friendly room.