Best Western The Inn at Ramsey-Mahwah

Avaliações

• CS

  chris steele

  Sep 5, 2026
  1.0
  I arrived at this Best Western around 3 a.m., and the experience was unacceptable from the start. The front-desk employee was busy outside smoking marijuana, and I had to wait for him to finish before he checked me in. The moment I entered the room, I noticed a horrible musty smell. Exhausted, I went to sleep without inspecting every surface. Five hours later, the daylight revealed exactly what I had paid to sleep in, and it was disgusting. The bathroom looked like it hadn’t had a proper deep cleaning in years. The supposedly white bath towels and hand towels had brown blotches on them. I cannot tell you what those stains were, but I should not have to wonder what is on a towel I’m expected to dry my face and body with. The walls looked as though dirty areas had been spot-painted over rather than properly cleaned, making the entire room look even more neglected. There was also what appeared to be mold above one of the doors. This was not a matter of outdated furniture or décor I didn’t like. This was a basic cleanliness and maintenance failure. I took photos documenting the conditions. When I brought these issues to the front desk, the employee seemed more annoyed that I was bringing him a problem than concerned about the condition of the room. His solution was to offer a refund for the unused remainder of my stay and a 15% discount on the night I had already spent there. When I pushed back, that became 20%. Apparently, the response to a filthy room is to make the guest negotiate over five percentage points. By then, I had been there roughly six hours. What I actually wanted was an offer of another room, an upgrade, or some genuine effort to make the situation right. Instead, the conversation centered on a partial discount and refunding the nights I would no longer be using. That does not address the room I had already been given. This was a reservation totaling nearly $400. I wasn’t expecting a luxury resort, but I absolutely expected clean towels, a clean bathroom, and a room that didn’t smell musty and look neglected. Cleanliness is not an upgrade. It is the bare minimum, and this hotel failed to provide it. I would not stay here again
• MR

  Melissa Roller

  Sep 3, 2026
  1.0
  Disgusting hotel. Staff is incredibly rude. Bathroom had mold all over, literal yellow and orange stains all over the toilet seat, and the shower knob came off! Will not be back here again.
• CA

  Caroline Ann

  Aug 26, 2026
  2.0
  The room was so busted. The rug was disgusting, could feel the grime on your feet. There was an old piece of gum stuck to the rug. My baby was able to pull the AC out of the wall. The bathroom caulking was a mess. The only good thing I can say is that the rooms are facing the back or sides of the hotel which helps with the road noise since it’s right off the main road. And the breakfast was fine. Though no fresh fruit or even fruit cocktail.
• RC

  Robert Capalbo

  Aug 21, 2026
  1.0
  They show no back bone if unforseen circumstances affect your trip. I was attending a funeral and my flight got canceled and got stuck in PHX. When i explained what happened they offered 0 refund. I was certainly not expecting all of it but even just a little would have made a difference. I wont reccomend best westerns again.
• TL

  Travis L

  Aug 20, 2026
  5.0
  Dan and Shah, at the front desk are very accommodating and go above and beyond to make sure your stay is perfect. Free complimentary breakfast every day. The breakfast, they greet you with a smile! Very accommodating!