Best Western Plus Keene Hotel

Avaliações

• CJ

  C Johnston

  Jun 15, 2026
  3.0
  Room was nice overall. The bed was soft as well. Breakfast had a lot of options.
• AH

  Andrea Hobert

  Jun 9, 2026
  1.0
  I stayed at the Keene Best Western for three days (June 7–10, 2026). I have stayed here before and have always had a positive experience. While this Best Western is older and showing its age in some areas, it has always been a comfortable and reliable place to stay when I come back to visit my hometown. Unfortunately, this visit completely changed my opinion. The biggest issue was the attitude of the young woman working at the front desk. Every interaction with her felt unpleasant and unwelcoming. She consistently appeared annoyed whenever guests approached the desk, whether checking in, asking a question, or purchasing something as simple as a bottle of water. Instead of making guests feel welcome, her demeanor came across as impatient and dismissive. During my interactions with her, I got the impression that helping customers was an inconvenience rather than a normal part of her job. Her facial expressions, tone of voice, and overall attitude gave off a judgmental “I’m better than you” vibe that made me feel uncomfortable and unwelcome as a paying guest. Customer service can make or break a hotel experience, and unfortunately, her attitude overshadowed the positive aspects of the property. After several stays with generally good experiences, this encounter was disappointing enough that I will not stay here again and cannot recommend this Best Western to others.
• CD

  Cole Dreyer

  Jun 2, 2026
  5.0
  Literally the best breakfast I've ever had a hotel; plus, you get a patio/balcony in every room. The staff was great.
• IH

  IR Hunter

  May 19, 2026
  4.0
  Nearly perfect for a hotel in this price range. Staff, cleanliness, bed, TV, parking, neighborhood, breakfast...all good. Only downside is indescribably bad coffee at breakfast. Out of one of those terrible machines which uses instant coffee or coffee syrup or something industrial...maybe made somewhere along the NJ Turnpike.
• NP

  Nikky P

  May 7, 2026
  1.0
  Terrible customer service. I called to inquire about booking a room as I stay at many best westerns across the country. I asked how much incidental fees were and then I asked if I could pay cash for the Incidentals so I don't have to wait 2 weeks for it to come back to my account. This apparently is one of the only best westerns that don't accept cash for incidentals and was very rude about it.