Best Western Plus Springfield Airport Inn

Avaliações

• SF

  S F

  Aug 25, 2026
  1.0
  Has bed bugs dont go here they denied it even though I've never had them up until my stay here. Why would you refund me my stay if there wasn't an issue. I want this resolved before going to next level. Very unprofessional last time I stay at best western (Room 118)
• DJ

  Denzil Jenks

  Aug 22, 2026
  5.0
  The front desk was very helpful. The room was clean and had an enjoyable feel.
• JS

  John Spohrer

  Aug 15, 2026
  5.0
  It was very good
• MC

  Mike Chidster

  Jul 5, 2026
  5.0
  We only had a one night stay, but were happy with our choice. The hotel is well maintained, comfortable, and seemed exceptionally clean. I think the staff here are the real stars, though! Every staff member we encountered, from check-in, to breakfast service, to check-out, was friendly and professional. I made a special request at booking to see if they could do a little something to help surprise my wife as we were there on our anniversary and they exceeded my expectations! They decorated the room and made our stay feel extra special! Their effort felt genuine and was truly appreciated! I definitely recommend staying here if in the area!
• JB

  Jon Bertsche

  Jul 4, 2026
  5.0
  Folks, this is a best western, so it isn’t a five star in the way a JW Marriott is, but the service and staff as well as a more than acceptable room for the price would make you think you’re staying at an upscale hotel. We were accommodated quickly, with a smile and even a free room upgrade in the early morning after getting delayed from our flight a full day. Mind you, this is a young couple with a rowdy toddler. Every single person i encountered at the front desk, and especially with the shuttle service, exceeded expectations (our driver dropped us off at Wendy’s and waited so we could feed our toddler!) . I am unsure of how other best westerns operate (this is my first one) but this location is fabulous. If it was this good for us in dire circumstances, I imagine it is even better for those staying for a more relaxed vacation. For any staff reading this, thank you very much for helping me and my family when everything else was going wrong. We appreciate it greatly and won’t forget it any time soon!