Best Western Freeport Inn

Avaliações

• JJ

  Jacob

  3 days ago
  2.0
  I debated on leaving this review but honestly for the price I paid, some of these things are simply unacceptable. I’ll be upfront and say I did arrive during a power outage but I asked if I would be able to still check in and gain access to a room and was told yes. I otherwise would have kept driving for another 20-30 minutes. I drove to the second building and back to the office five times trying to get my key to work, to no avail. Over the course of an hour and a half. When I finally did get into the room, it was very clearly dirty. The bathroom in the main office was also filthy as you can see in the first two pictures. I was offered a replacement room with a begrudging half apology and took it. The room was mostly clean (found two black, curly hairs in my nephew’s bed) but smelled HORRIBLE. It honestly smelled like a mix of dirty socks and Cheetos. The AC unit rattled. The room has been sloppily painted over a few times, the vents were dirty and the beds were fairly worn but still decently comfortable. For $200 it was disappointing, but if I were a solo traveler and it was $50 I could justify staying there again.
• LP

  Lynda Palmer

  6 days ago
  1.0
  Sent to a location 1/2 mile away only to find no elevator and no ice machine. Would have been nice to know via web site or from front desk staff so could have decided to change rooms or hotels. Could have even offered a small bag of ice when checked in. Hot water nonexistent in shower and television remote did not work. STAY AWAY!
• MG

  Michael Gorman

  Oct 4, 2026
  2.0
  Well, the news to use 2 remotes to find a channel wasn't explained. I tried to call but the phone doesn't work. I walk to the main office to find out I need to turn on with one and use the other for channels. I walk back to the building but my door key doesn't work on the first floor. I walk all the way around and have to enter on the 3rd floor. The refrigerator is louder than the TV. The room was clean but it's the little things that make a stay enjoyable. Pay more attention to detail.
• MC

  Melody Chen

  Sep 24, 2026
  1.0
  NO HOT WATER in our bathroom, only freezing cold water. We had just gotten off a long flight and needed a shower yesterday. When we called the front desk yesterday night, they said we should wait until 6AM. The next morning, they told us they couldn’t fix it. We had to check out at 8AM, so the others couldn’t shower, and I ended up showering IN FREEZING COLD WATER. I have long hair and now feel physically uncomfortable. I NEED MY MONEY BACK. I refuse to pay for this hell of a room and this horrible experience. Absolutely unacceptable. Btw, the room had a very strong musty smell.
• KN

  Kristen Nichols

  Sep 14, 2026
  1.0
  I recently booked a room at the Best Western in Freeport. I say I booked it because I didn't stay there. When I arrived to check in, they sent me to a small building down the hill from the motel. Upon check-in, I was told my reservation had been canceled. I wish I had listened to my gut and left then. But after a long day of travel, I was exhausted and just needed a place to stay. At check-in, I was told I would be staying on the 3rd floor at the back of the motel. I had to drive up this large hill and park in a parking lot behind the building. I was given a room at the very end of the building next to the exit, and when I entered, it was filthy. The floors were full of dirt and fur, and the carpet was old and stained. The bathroom was just as gross. I immediately felt uncomfortable as a solo traveler, but I ignored it and went to grab dinner. When I returned, the parking lot was dark and scary, and there was no 24/7 security. I had such a bad feeling about the place that I left my dog in the car, loaded all of my stuff back into the car and checked into a different motel. The website should note that the check-in area is in a separate building from the motel and that there is no 24-hour person on-site. I felt very unsafe, and it was scary to be placed as a single woman alone on the third floor, the farthest room from everything and right next to an exit door. I called Best Western the next day to ask for a refund; they told me they couldn't refund me. Totally disappointing. I would never stay in a Best Western again.