Best Western Salisbury Plaza

Avaliações

• KW

  Kamora Wright

  Aug 16, 2026
  2.0
  This is the only hotel I go to when I'm in town because i enjoy the heat lamps in the bathroom, but i felt slighted and scammed during my last visit. When i arrived at the hotel, I waited for 30 minutes to be seen. Once it was my turn, the lady at the front found my booking, but they couldn't charge the card on file or something. I asked if we could keep the booking but charge a new card, and she said she couldn't do that. After 30 more minutes, she stated that we could cancel the original booking and rebook it right there, and i said okay. At that point i had spent 5 hours in a car and was exhausted. she then said we had to wait until my room fell off the previous booking so we can get it again. after about ANOTHER 30 minutes she slid me a receipt to sign. as i'm reading it the price is different from my original booking. From $165, they ended up charging my card $237. I was not made aware of the price difference, and when I pointed it out, she said, "That's the price when you book through us." She then said she would figure out what she could do. I stood in that lobby for over two hours, being as patient as possible while they put out other fires with guests that had been waiting since before i got there. I have yet to hear from anyone, and my card is still being charged for the original booking. I will continue to reach out and email until i get my money back and my original reservation is canceled.
• AS

  Anothony S

  Aug 14, 2026
  1.0
  STAY AWAY FROM THIS HOTEL!!! Constant drug use, there are several folks openly selling drugs in the property. Staff allowed and was hanging out with these folks on the property until 6 in the morning. I called down and explained to them there are people screaming at 6 in the morning. Nothing was done, nor did staff care/ I captured this on my meta glasses. I now see why no one wants to work there as it’s a run down hotel with shady practices. That is notorious for scamming customers. Read other reviews. Here’s one example of my short stay. I needed to get a key card. Went to the hotel front desk and sat there with other customers whose rooms also had major issues. Alarms going off and unsafe environments for another family. We sat for 30+ mins not once did anyone come help me or the other customers. HORRIBLE Service. They speak to their customers with the upmost disrespect and blatantly lie to get you to go away. I knew immediately something was wrong when they took my card and had to write the numbers down even though Apple Pay or tap/insert works on there card reader for the deposit. As we have stayed here before. This is so they can scam folks, as so it’s not as easy either the bank for chargebacks to happen. So they charge them for things that we’re never wrong with the room. The ultimate scam. When I called to ask why my card had been charged these random amounts. This women made up the most silliest excuse. They couldn’t even find my reservation when I stayed there. The lady then changed her name when I asked who I was speaking to and gave me an excuse as to why I was charged several hundred dollars extra after I already paid in full. Random 100+ charges for no reason. After letting her know I do walk through before and after videos and demanding to speak to a manager. She changed her whole tone and said “oh we can just send you that money back, is that ok”. I asked why I was charged in the first place. No response, I clearly was upset. Asked are you all for real? And was hung up on. Not until you prove there scamming will they actually give you a refund for charges that they can’t even explain/make up. I’m guessing this has worked before and they’ve gotten away with it. Horrible staff, disgusting hotel and managers or folks that say they are the managers give you fake names and intimate you in hopes you’ll just go away. Please save your money and don’t waste your time at this place. Filthy rooms, horrible staff and obvious nefarious activity happen all hours of the night. Reaching out to Best Western corporate as we travel and stay with there chains quite often. As well as the Better Business Bureau with recorded phone calls from staff and video of rooms and staff on property. I hope they make the correct changes and get some staff that actually are trained correctly. Mistakes happen but don’t lie and scam your customers
• RD

  Renatys Daquila

  Aug 11, 2026
  5.0
  As an out of town contractor, Veronica at the front desk is extremely responsive, professional, and helpful. They have made our employees' stay at this location a breeze. They keep our information secure, help us to get the best rates, and are at a convenient location. Rooms/facilities are clean, great ammenities, affordable rates, and we will be sure to stay for future business as well as personal vacation.
• TP

  Terrand Purnell

  Aug 5, 2026
  5.0
  I’ll be honest stayed at Best Western Salisbury about a month ago, and it was a terrible experience. There were people hanging around the property who made me feel very uncomfortable, and the overall atmosphere wasn’t good. I had to come back this week because every other hotel was sold out, and I can honestly say I noticed a big difference. I stayed for three days, and the property felt much better than before. I was expecting to see some of the same issues, but I didn’t. Instead, I noticed a light-skinned woman who seemed to be working and training employees in multiple departments. She has a big job ahead of her, but from what I saw, the hotel is moving in the right direction. I wish her and the team the best of luck.
• SS

  Sophia Starinsky

  Aug 1, 2026
  1.0
  I don’t usually leave reviews, but this was by far the worst hotel experience I’ve ever had. My boyfriend and I booked this hotel for one night, and from the moment we arrived, it was clear there were serious issues. The check-in line was extremely long, and when we finally reached the front desk, the employee was unable to log into the system for approximately 45 minutes. Instead of providing clear communication or updates, she repeatedly blamed the computer without explaining what was being done to resolve the issue or how much longer the delay might be. What made the situation even more frustrating was that there was no manager available to assist or step in. We were left standing there with no information and no apparent effort to address the problem or offer an alternative solution. After waiting nearly an hour, we had no choice but to leave and drive home because we had our dog with us and couldn’t continue waiting indefinitely. We paid for a room we were never able to use due to the hotel’s inability to check guests in. This experience was incredibly disappointing, poorly managed, and far below the level of service I would expect from any hotel. I would not recommend staying here.