Best Western Naperville Inn

Avaliações

• SK

  Sydney Kerlin

  5 days ago
  1.0
  Accidentally booked a smoking room so that was on us but the smell was unbearable, clothes had a stench afterwards. Smoke and mildew is all we smelled all night. Floor had debris on it, like it wasn’t cleaned. And found a bloody bandaid on the side of the bed and mold on the bedside table. For over $300 a night you’d think it’d at least be properly cleaned and mold free.
• DH

  David Hibberd

  Aug 11, 2026
  4.0
  2nd time here. Staff are very polite and helpful. Close to all things you need. Rooms are good for the price. Beds are comfortable.
• AP

  Aadhan Padmanabhan

  Aug 8, 2026
  1.0
  The room reeked of cigarettes even thought it is a non-smoking room. They tried to cover the smell with room spray.
• EE

  Elizabeth Elsbernd

  Jul 29, 2026
  2.0
  Room is a smoking room. Didn't read anything about that online. Other best westerns we stayed at were not set up like a motel and absolutely no smoking. Disappointed for sure. Small beds.
• PJ

  P Johnson

  Jul 21, 2026
  1.0
  Service was good. We accidentally booked a smoking room and he gladly changed our room. Room was fine except the carpet was wet/ we did let the front desk know we thought there was a leak from the shower. My bed sheets were scratchy and in the morning I had major irritation on my neck . Still itchy and red 3 days later—too much bleach in the laundry?? A very old hotel- needs some love