Best Western Plus Dubuque Hotel & Conference Center

Avaliações

• DD

  Debbie Davis

  6 days ago
  3.0
  Our air conditioning kept going off.And had to be reset. Also I am not sure who designed the showers in this place..But they go all over the floor. Awful. Took every towel you had to get the bathroom floor dry..Get bigger shower curtains or something..Plus your shower seat had a tip/ the rest missing off one of the legs..It was a rough stay in this room.
• BS

  Bonnie Spring

  Sep 5, 2026
  2.0
  The marketing for their rooms are misleading and false advertising. The picture when booking showed a couch but we got a room with a king bed and a couple of chairs. Not ideal when paying over 300.00 a night for a room and traveling with spouse and child. When going to the front desk they said some rooms have couches and some dont and instead of making it right they offered a roll a way bed. Terrible customer service. :( Also, everything seems broken. The main level coffee machine, the main level hot cocoa machine, and the 2nd level ice maker, all say, "Out of Service".
• SL

  Steve L

  Aug 29, 2026
  1.0
  I'll update this if they call me back. So the rooms have all been renovated and are quite nice, minus the very thin bathroom doors. Tile bathrooms and nice wood vinyl flooring in the rooms made everything feel clean. The evening staff we encountered was great too. Pool, hot tub, and game area are nice. But that's where the good ends. Our room's AC didn't work properly which we found out an hour after checking in (ran kids to pool immediately before it closed at 10pm). After maintenance verified it was broken, we packed up everything and moved across and down the hall. Guess what? AC didn't work in that room either. The night manager was awesome and walked up with me to another room to verify AC worked before moving us again. The maintenance lady in the evening was also very sympathetic and said we should be getting some sort of a refund after moving so much. When we checked out the next morning, the front desk staff took no accountability and simply said, "Well we don't know anything about that. So we can't do anything" rather than asking what happened and trying to understand. I questioned the response, the front desk worker talked to the manager on duty (who wouldn't come out to talk to me even though I was being incredibly kind and simply asking if they were going to do anything), and finally came back to me with a business card saying I'd have to call the GM. Called GM immediately but the mailbox is full. So I asked front desk about that and they ensured me the GM had a message they took down and would be calling me. Still no call and everytime I call, I get a "the mailbox is full" response. I wasn't seeking much. An acknowledgement that they put me and my family out, delayed our bedtime, and wanted to provide some sort of "peace offering" would have been enough. Instead, no accountability taken and avoidance is what I got. First time in a BW Plus. Last time in a BW Plus.
• JL

  Jim Lang

  Aug 21, 2026
  2.0
  I stayed for almost a full week for work, the price was a bit rich for my blood but figured i’d still give them a shot. Well i walked in and there was a “crowd” of children literally jumping on top of game tables (pool, air hockey, etc) in the pool area, then to get to my room i had to walk right past the open pool area which was heavily smelling of chlorine. Once settled in, there were multiple children every night running and stomping thru the floors all hours of the night keeping me awake. i genuinely wasn’t pleased with my experience and am considering attempting to get a refund for the inconveniences of this.
• KK

  Kellen

  Aug 13, 2026
  4.0
  Exceeded expectations! It's no secret based on my other reviews that I'm a lifetime status holder of another brand of hotels. Well, that brand was sold out during my stay in Dubuque and our travel contact arranged for us to stay at the Best Western Plus. It exceeded my, and my group's, expectations. The staff and service were absolutely fantastic, so thank you. The rooms, while slightly older, were refurbished and most importantly SPOTLESS. The bathrooms were definitely a little more updated with LED light mirrors. The 7 Hills Brewpub is connected to hit through the convention center walkway and provides a quick way to get a bite to eat and drink. Lastly, for my fellow millennials, this place has some serious nostalgia-inducing vibes with the indoor courtyard and pool. This does make your room a little noisy, especially at night and during breakfast service, so bring a fan or white noise machine if you're a light sleeper. It's not a hotel I'd go with my wife for our anniversary or a birthday, but it excels at what it was designed for: an affordable option for business travelers and families on-the-road needing to let their kids blow off some steam.