Best Western Denver Southwest

Avaliações

• RD

  Randy Dykes

  Aug 10, 2026
  5.0
  Looks like the owner is hooked on Jerassic Park. Rooms are really nice with plenty of outlets for chargers. Hopefully for breakfast there's no T-Rex biscuits and gravy. Location is only 3 minutes from our first stop of tomorrow: Mile High Thrift shop.
• JA

  J Aleksa

  Aug 9, 2026
  2.0
  Well if you are in town for a late night show, its convenient. Do you lose money on the promised BW pool and breakfast "included" in the price? Yes. This pool was the worst of them. And what a disappointment because it was hot outside and the theme is definitely for kids with all the dinosaur this and dinosaur that. So telling your kids we aren't going in the pool is not very family vacation friendly. The whole facility was just not cleaned. Our room had hair accumulated behind the bathroom door. The garbage cans at the breakfast room were covered in accumulated dirt. The staff are friendly and look busy, maybe this location is understaffed? I was very sad to not have this location be awesome as the previous ones. Try harder BW!
• JP

  Janeen Porter

  Aug 2, 2026
  1.0
  I arrived at the Best Western Denver Southwest at approximately 2:30am on the morning of Saturday, August 1st 2026. I stopped at this location after 13 hours of driving and was too tired to make the additional 30 minutes of driving to my final destination. Once checked in, we went to the room and found a puddle of water on the floor, and water coming from what looked like the mini fridge dripping onto the shelf it sat on which was dripping onto the floor. We walked back down to the lobby and told the gentleman what happened in that room and also asked if we could be placed downstairs this time, and he let me know there are only king size beds on the first floor and we needed two beds. He then gave me the keys to a new room. As I attempted to go into this room, the inside was locked with a security lock as someone was in the room sleeping. He checked me into someone else's room! I let the gentleman know what happened this time and he looked surprised but did not apologize for any of the inconvenience of taking 2 trips up and 2 trips down the stairs and then said he would go with me to the next room. He walked very quickly ahead of us and miraculously took us to a downstairs room with two beds. He did not offer any assistance as we practically chased him to keep up. He opened the room, looked inside and since all looked well to him I thanked him and he left. This room had strong nicotene odors which caused a severe headache, sore throat and lack of sleep. In the morning, my daughter found a woman's eyelash cluster next to her face on the nightstand next to her . Also issues in this room were the shoe footprints on a pillow, long black hair on the bed, gross furniture and stains on the sheets. At checkout, I did ask for a refund and I was told no as he fixed my problems and I did not tell him at the time I noticed the cigarette smell so he could move us again. Did he really expect us to spend an hour at 3am testing out the different rooms of the hotel where this should have already been done? No way should I have walked in on the two rooms I did, that alone was a reasonable reason for a refund or a discount at the least to be offered, but then be placed in a smoke damaged room which caused sickness and extreme discomfort. It is not my job to test all your rooms for you, it is your job, and it is your job to help rectify a problem that your establishment created in the first place. I also reminded him that some of the cleaning issues were found upon waking up this morning. After being denied any sort of solution, I left and called the number on the customer satisfaction survey that was texted to me and spoke again to the man at the front desk. I got very upset at him blaming me for his hotel's problem and not caring that I just needed to sleep after being on the road for 13 hours, which included hitting a deer in the middle of a windy road (which obviously has nothing to do with the hotel). I hung up and went back into the hotel, apologized for my anger on the phone and spoke with a woman who had only been informed he had to switch our rooms, but not why. She had no idea that I walked in on someone sleeping then tried to cover it with….oh that is probably our new guy. I don’t know or care who it was - the disorganized way that this place is run with a huge apparent lack of communication is appalling. I asked her for the name and number of the manager - she let me know she is not allowed to give either of those, but she would have them call me and she gave me an email. I would also like to add that at the same time I was in your lobby speaking with the woman, an older gentleman was upset that the AC stopped working and he had to sleep in a hot room - he was also told: “you should have told us when it happened.” He also pointed out that it was the middle of the night and he needed to sleep. I explained to the people in the front that as a hospitality business, their goal should be guest comfort and satisfaction.
• MA

  Michelle Anderson

  Aug 1, 2026
  4.0
  Clean rooms. Reasonable rates. Pleasant staff and great location if you’re doing a variety of activities. 25 minutes from downtown and really close to Red Rocks Amphitheater. Pool is large and good for kids. Stayed here twice and will stay again.
• BD

  Beth D

  Jul 30, 2026
  2.0
  This place is just ok. Don't expect a large hospitable hotel chain feel. It is owned by a family and run like a private motel. Family members and kids hanging out possibly living there. I was not treated as an amazing welcomed guest more like an inconvenience when I begged to check in 45 minutes early because it was 103° and we were heat exhausted from travel. First he said no that there was nothing available at 2:15 on a Sunday then finally said ok and checked me in. Magically there actually was a room ready why would you deny me at first when I expressed my health concern with the heat? You left a bad first impression. We won't return. Your loss I am an excellent guest and it was your choice to get this bad review.