SureStay by Best Western Beverly Hills West LA

Avaliações

• AS

  alexis sigma

  6 days ago
  1.0
  Πολύ βρόμικο δωμάτιο είχε καττσαριδες το μπάνιο δεν ήταν καθαρό τίποτα δεν άξιζε τα λεφτά του για κάναν λόγο μακάρι από το κέντρο
• RP

  Ri P

  Aug 21, 2026
  5.0
  Great hotel, staff was great, but breakfast can be limited so go early. Breakfast space was also a little squishy. Great location since close to the Grove and a 25 min walk from urban lights.
• JG

  Julio Gutierrez

  Aug 12, 2026
  1.0
  Do not stay here. Our stay started with a tiny room with a full size bed for three guests. My wife specifically asked for, and was assured, of two queen size beds while making our reservation directly with them on the phone. We met another family in the breakfast area that had the same exact issue. Of course they're perfectly willing to bring you a cot for $10 more a night. Breakfast? Our first morning the choices included individually wrapped sliced white bread which we saw the previous afternoon when we checked in. Is it stale? Maybe you can toast it. Sorry, the toaster isn't working. How about a fresh waffle? Sorry, the waffle maker isn't working either. I guess I'll have breakfast cereal. Sorry, we don't have milk. Can I at least have some water so I can take my pill? The water appliance only has hot water, but of course, you can buy a small bottle of water in the lobby for $4.25. The next day, the waffle maker was working, but it was in the lobby on top of a sofa, I guess the only functioning socket in the area. The last straw was our third night. A giant cockroach walking the walls perfectly at home. We packed our bags and stormed out. If you see one roach there's likely hundreds more. Unfortunately, they already charged my credit card for the full stay but I have every intention of doing everything I can to get my money back. I am old enough to recall when staying at a Best Western hotel meant something. But I guess these days they'll sell their name to anyone who can come up with the cash. Do NOT stay here. Do not believe what you see on the website.
• SG

  Sarek Gutierrez

  Jul 20, 2026
  2.0
  I stayed at this hotel after arriving from the airport. The parking lot was very inconvenient as it made you go down an incredibly narrow ramp to an underground garage that was very difficult to park a vehicle in unless it was a small compact car. The room itself was very odd.. the sink was across from the bed instead of being in the bathroom, and there was basically only the nightstand to serve as a table to eat my meal. Not to mention a bunch of mosquitos in my room that kept me up all night.... what a great first night in LA....
• CM

  Claudia M

  Jul 20, 2026
  1.0
  I was extremely disappointed with our stay at this hotel in April. We booked and paid for a family standard suite with two king beds, but our holiday was significantly impacted by ongoing insect issues that were never properly resolved. On our second night, we returned to find one of the adjoining bedrooms completely covered in flying bugs. They were all over the bed, lights, and windows, making the room unusable. Rather than moving our entire group, only two of us were relocated while the other two had to remain in the original suite with the infested room simply closed off. Our family was split across two rooms for three nights because of this. Even after being allowed back into the suite, the issue wasn't fixed. If the bedroom lights were left on for more than around 30 minutes, the flying bugs would return, so we had to sit in the dark for the remainder of our stay. To make matters worse, on our final night, a cockroach ran across the bed and onto my brother. Although staff came to remove it, the experience was disgusting and left us so uncomfortable that three of us ended up sharing one bed. The most disappointing part is that I emailed the hotel about all of this back in April after our stay, requesting that they investigate the matter and discuss appropriate compensation. Months later, I still haven't received any response. Being completely ignored after such a poor experience has only added to the frustration. We paid for a clean, comfortable family suite and instead dealt with insects, disrupted accommodation, and a complete lack of customer service afterwards. I cannot recommend staying here based on our experience.