Best Western Plus Jonesboro Inn & Suites

Avaliações

• TR

  Tamia Ray

  4 days ago
  1.0
  ROACHES!!! This is absolutely disgusting hotel, then the bedding has stains on it told them I needed it changed and the left the same bedding on it. Roaches crawling in the sink and bed is a big no. They are too busy wanting to paint the outside of the hotel instead of getting PEST control on their rooms! So filthy I had to leave early because I am not about to sleep in a roach infested hotel. This is a poorly kept hotel I don’t see how they have any good reviews it’s all lies.
• JL

  Joyce Levine

  6 days ago
  5.0
  I love this place they are really great people and very understanding and compassionate and kind people the hotel is always clean as soon as something messes up they get 9n it right away to get it fixed and AK is an amazing person and always goes above and beyond to make sure that his guests at his hotel are happy and satisfied. My family and I love it here and we would choose this hotel over and over again
• JM

  Jacob Mayo

  Sep 28, 2026
  5.0
  This is the best hotel in Jonesboro. The breakfast was great. The rooms were clean. The lady at the front desk was very helpful. Price was also good.
• MH

  Markeisha Hughes

  Sep 26, 2026
  1.0
  I booked and prepaid for rooms in advance through a third party and my money wasn't refundable. I was here for school. Each week there has been an issue with these rooms. 2 weeks ago there was hair in the shower and I saw a roach in the kitchen area leaving the room. The next weekend, there was a roach on the ac unit and hair in the towels. Today there is a clump of hair in the shower and on the vanity. I told the front desk and they said they would let housekeeping know when they cleaned the rooms. I came back 12 hours later and the same hour was in the shower. I found the housekeeping assistant manager and had to come look at hair in the shower. She said "that's definitely not your hair." She apologized and said they had 55 rooms that were continued stays. I will not be staying here or recommending this hotel to anyone.
• AW

  Alex Wills

  Aug 30, 2026
  1.0
  Absolutely disgusting. Do not stay here. I genuinely do not understand how this hotel has the reviews it does because our experience was absolutely atrocious. The condition of the rooms was disgusting, the cleanliness was unacceptable, and the customer service did nothing to make up for it. The first room we were given was filthy. I am uploading photos because this is one of those situations where pictures genuinely speak for themselves. The bathtub was dirty, the shower vent was completely caked in dust and grime, the shower curtain was discolored and stained, and there was red and black mold throughout the shower. There was also mold on the ceiling of the shower. The walls had sticky, discolored buildup that appeared to be oozing or covered in various substances. Every corner of the room looked like it had been neglected and improperly cleaned. The towels were stained. The bathroom was visibly dirty. The entire room gave the impression that it had not been properly cleaned or maintained in a very long time. I have stayed in plenty of budget hotels and I am not expecting luxury, but there is absolutely no excuse for a hotel room to be this filthy. Then things somehow got worse. My friend attempted to take a shower and the temperature knob literally fell off the wall. There was no way to properly control the water, and the only water we could get was scalding hot. I called the front desk and was told that someone had to personally come to the room and inspect it before we could be moved. The gentleman came up, confirmed that the shower was in fact broken, and moved us to another room. You would think that after seeing the condition of the first room and moving guests because of a maintenance issue, someone would make sure the replacement room was actually clean and functional before handing over another key. Nope. The second room was equally disgusting, as the photos show. The TV did not work in either room. The air conditioning in the second room also did not work. At that point, I attempted to call the front desk to let them know that the second room wasn’t going to work either. Except I couldn’t call the front desk because the telephone in the room wasn’t even connected to the wall. I ended up telling the attendant that I couldn’t call him because the phone wasn’t even plugged in and that the air conditioning in the room he had just moved us to wasn’t working. I understand that it was later in the afternoon and that the attendant working at that time may not have had the ability to personally fix every maintenance issue overnight. That is not what I am upset about. What is unacceptable is handing a guest another room without even checking whether the room is clean and functional after already having to move them out of the first one. We were essentially handed another key and sent off to another room that had its own problems. And the cleanliness was so bad that the bottom of my brand new socks turned brown from walking around the room. That should tell you everything you need to know about the condition of the floors. At this point, I honestly question how the rooms are being inspected and cleaned between guests. The photos I am posting are not minor imperfections or things you have to go looking for. These were immediately noticeable, obvious cleanliness and maintenance problems. I will never stay at this Best Western again, and after this experience I would be extremely hesitant to stay at another Best Western property. This was not a matter of being picky or expecting a five-star hotel. I expect a hotel room to be clean, sanitary, and functional. This property failed on all three. If you are considering staying here, I strongly recommend looking elsewhere. Based on our experience, the condition of the rooms was nowhere near an acceptable standard for a hotel. I would rather pay double the price to stay at one of the six neighboring hotels, they must cost more for a reason. Unacceptable!