Best Western Plus Chena River Lodge

Avaliações

• CH

  Carrie Haisley

  Sep 26, 2026
  2.0
  I stayed at this hotel for one night and unfortunately would not stay again. The biggest issue was cleanliness, both in the room and throughout the hotel. When I arrived, there was used soap still sitting in the soap dish in the bathtub, a long dark hair hanging from one of the bathroom towels, and plastic trash behind the sink handles. The carpet clearly had not been vacuumed. There were crumbs, pieces of plastic from clothing tags, and other debris scattered around the room. Near the window, there was also what appeared to be old food or some other sticky substance ground into the carpet. The carpet immediately inside the room door was especially dirty. The bedding also made me question how thoroughly the room had been cleaned. I certainly hope the sheets were fresh, but the cover over the blanket was wrinkled and looked as though it may already have been used. There were maintenance and amenity issues as well. The light in the room entryway flickered so badly that it was essentially unusable. The room also did not have a hair dryer, even though hair dryers are listed on the hotel’s website as a room feature. When I called the front desk, I was told there were none available. Unfortunately, the cleanliness issues extended beyond the room. There were bags of trash and wet towels left in the hallway outside several rooms, and the hallway carpet was also noticeably dirty. Breakfast was disappointing as well. The eggs were completely gone, the sausage was nearly empty, and there was no yogurt in the refrigerator. Tables had not been wiped clean. After waiting for a while, someone eventually restocked the yogurt, but the other items were not replenished, so we left and ate breakfast elsewhere. Overall, the hotel simply felt unclean and poorly maintained. Any one of these issues by itself might have been easy to overlook, but taken together, they made for an uncomfortable stay.
• AF

  ALASKANS ON THE FLY

  Sep 20, 2026
  5.0
  Great Hotel
• SA

  Shannon Ashton

  Aug 20, 2026
  4.0
  Its always clean. Did you know its Native owned, if you so happened to be Alaska native you get a discount.
• DJ

  Dante Joe

  Jul 30, 2026
  2.0
  There was a bandage used and black spots on the carpet and smelled like cigarettes in the room
• RD

  Ruben Davila

  Jun 14, 2026
  1.0
  Overall one of the worst hotels I have stayed at. As you went into the lobby you were attacked by mesquites as the front door was open. After receiving my keys and walking into to the room I was surprised by the smell of wet dog. Upon further inspection of the room you could clearly see that someone clearly put their nasal secretions all over the wall and it was clearly missed by the housekeepers. After finding all of this I went to the front desk to attempt to move rooms but there were supposedly no rooms available. The front desk clerk went to my room to inspect and personally clean the room. I had no option but to go back to the room where I was again awakened by a strong odor. They sprayed so muck cleaner that you could smell it in the hallway. I attempted to sleep and miserably failed as I felt as if something was crawling over me throughout the night. I would never recommend this hotel to anyone!