Best Western Parkway Hotel Toronto North

Avaliações

• ST

  Saby Thoma

  Jun 20, 2026
  3.0
  I am very disappointed that our room was not clean every day. It is not worth the money.
• WK

  Wayne King

  Jun 12, 2026
  5.0
  Excellent visit. Rooms spotless, friendly front desk staff (Vicky and Kiishani)
• MS

  Melissa Schachter

  Jun 8, 2026
  4.0
  Vicky at the front desk greeted me with a lovely smile and warm hello. Clean hotel with comfortable beds in a convenient location near the highway.
• AW

  Amber Wang

  Jun 3, 2026
  1.0
  I stayed here for one night with my mom and sister on Tuesday, 04/28/2026, and the customer service was terrible. I accidentally booked a room with one king bed instead of two twin beds. While I was in the restroom, my mom and sister checked in. When I came back, they were already upset because of the rude attitude from the front desk employee. After getting the key, they went to the room and immediately realized it only had one bed. To make things worse, the room was all the way at the end of an incredibly long hallway, even though the hotel looked mostly empty that night. They went straight back to the front desk asked if we could switch to a room with two beds and the front desk lady acted like it was impossible. Instead of helping, she got on a walkie-talkie and told another staff to inspect the room for damage or missing items. We had barely stepped into the room. Why were we being treated like suspects? When I returned and learned what had happened, I told her I can pay the price difference to switch room if needed, but she kept saying it was against hotel policy and continued treating us as if we were trying to pull something or take advantage of the hotel. After I insisted to have a solution, she eventually changed our room anyway. So if changing rooms was possible all along, why give us attitude from the beginning? Why waste everyone's time instead of simply helping us resolve a mistake? Mistakes happen. Instead of offering a solution, we were met with attitude, suspicion, and zero customer service. That front desk lady needs be retrained how to communicate with guests and handle the issues professionally. Very disappointing experience.
• BD

  Brain Diesel

  May 27, 2026
  3.0
  Good rooms, clean and comfortable. Big screen smart-ish TV... good for casting to. Friendly staff. So why the 3 star review? I docked 1 star because breakfast wasnt included "at my rate"... $270 for a night isnt enough to feed me some eggs for breakfast? I have come to expect breakfast at Best Western and seeing that it was tiered "at my rate", loss of a star. Secondly the water... took a good while to warm up to shave and the shower took a while to warm up and could t sustain the heat... my showers are usually less than 10 minutes... a Luke warm to cold shower costs one star off my review. I would consider staying here again, but it wouldn't be a done deal for me.