Best Western Premier Denham Inn & Suites

Avaliações

• AA

  Alessia

  6 days ago
  5.0
  We had an amazing stay last night (room 411), entirely thanks to Favour at the front desk. She provided incredible customer service and was so friendly, helpful, and professional. Great customer service is rare, and Favour went above and beyond to ensure we were treated well. She is the main reason we will be back and recommend this hotel to everyone!
• AS

  Alexandra Baevsky Siganur

  Aug 7, 2026
  1.0
  At check-in, only one of our two rooms was ready. We were told the second would take about 20 minutes, but after waiting 40 minutes, we had to leave for other plans. We finally got the room later that evening, around 8 p.m. The biggest issue was the locks on both rooms. From the start, they often took 5–7 attempts to open. Staff told us this was "normal" and that the locks didn't need repair. The next morning, our daughter got stuck outside her room while trying to get ready for a competition. It took me over 15 minutes to reach reception, only to be told they were busy and she should keep trying. I eventually had to insist that someone go help her. No apology was ever offered. And if you're having breakfast at the restaurant, be aware: only one piece of toast per person is allowed. We asked for another and were told no.
• MK

  Maksym Kulyk

  Aug 4, 2026
  5.0
  We had a wonderful one-night stay! The room was clean, comfortable, and well maintained. The location was perfect for us, as it was close to our friends’ house and made getting around very convenient. Our first impression was excellent thanks to Arpana at the front desk. She greeted us with a warm smile, was friendly and professional, made the check-in process smooth, and even recommended a few great local restaurants, which we really appreciated with my wife. The only area that could be improved is the breakfast. A bit more variety and more frequent replenishment of the food would make the experience even better. Overall, we had a great stay and would happily return.
• AS

  Andrey Siganur

  Aug 3, 2026
  1.0
  We had a very disappointing experience at this hotel. We arrived at 3:30 PM, but our rooms were not ready. We waited until after 4:00 PM before one room became available. The second room wasn’t ready until 7:00 PM, which is completely unacceptable. Unfortunately, the problems didn’t stop there. When we finally got the key to the second room, it didn’t work. We went back to the front desk, received another key, and returned to the room, but the door still wouldn’t open. We had to go back downstairs again, and eventually a staff member came to help. Instead of fixing the issue, the staff member told us that we needed to swipe the key five times because “that’s how their doors work.” She even suggested that if I didn’t know how to open the door, it was my problem. When I explained that a hotel room door should open normally and that I shouldn’t need to be a locksmith to get into my room, she simply repeated that this is how their doors work and told us to call the front desk next time if we had trouble. The next morning, the exact same thing happened. After returning from breakfast, we were locked out again. We spent more than 10 minutes trying to reach the front desk by phone before anyone answered. When they finally did, they told us to come downstairs. I explained that I couldn’t do that because the door was stuck and I couldn’t get out of the room. The lack of preparation, poorly maintained room locks, and dismissive attitude from the staff made this one of the worst hotel experiences we’ve had. Guests should not have to fight with their room door every time they want to enter or leave, nor should they be blamed for a problem the hotel already knows exists. I cannot recommend staying here unless these issues are addressed.
• JB

  Julie Bazinet

  Aug 3, 2026
  2.0
  Extremely dissatisfied with the service. I had called the hotel the morning of our reservation explaining the room was being reserved for the groom on his wedding day so he had somewhere to get ready. I explained the importance of an early check in of latest time to check in as 2pm as wedding was at 4pm. Hotel services said yes we should be able to make that happen, check out is at 11am and it takes approximately 1.5hrs to clean the room. If we can’t make it happen, we will make alternate arrangements so the groom has somewhere to get ready. The groom arrived at 1pm and he was told the room was not available. They made no effort to accommodate him and did not release the room until 3:10pm. It made one of the most stressful and important day of his life even more stressful. He was rushed to get ready, not able to set up the wedding suite as planned and was running late for the wedding.