We recently stayed at the Best Western in Banff and were originally scheduled to stay from Friday through Monday. Unfortunately, due to unforeseen circumstances, we had to cut our trip short and leave early.
Overall, we had a very pleasant experience. The room was exceptionally clean, comfortable, and well-maintained. We stayed in Room 311, which I would highly recommend. It features a private outdoor jacuzzi on the deck, a separate bedroom, a microwave, and a small refrigerator—perfect for a relaxing Banff getaway.
One thing to note is that parking can be a bit challenging if you have a larger vehicle. Our truck exceeded the 5’9” height restriction for some parking areas, and much of the nearby street parking is reserved for permit holders. However, this was a minor inconvenience compared to the overall quality of our stay.
What truly stood out was the customer service. Jay Ann, who was working at the front desk and is originally from the Philippines, was absolutely wonderful. She was warm, professional, kind, and very helpful during both our stay and checkout process. Her hospitality made a great impression on us.
The hotel’s location is another major advantage—it’s within easy walking distance of downtown Banff, restaurants, shops, and local attractions.
We would gladly stay here again and would recommend this hotel to anyone visiting Banff. Clean rooms, excellent service, and a fantastic location made for a memorable stay.