Dolce & Gabbana

Reviews

• EP

  Elizabeth Pinion

  Apr 6, 2026
  5.0
  Super friendly staff, after having a bad experience at a near by store they were extremely welcoming and fun. Don't let the scaffolding fool you, this is the best store on oak Street!
• CH

  Ciara Henderson

  Apr 3, 2026
  1.0
  am writing to formally file a complaint regarding a highly frustrating and unacceptable experience at one of your store locations involving a purchase I made for my prom. On March 18, I purchased a pair of “Mirrored-effect calfskin sandals,” priced at $995 before tax (totaling approximately $1,096.99). I paid $1,000 in cash and $96 on card. The shoes were not available in-store due to my size (39), and I was informed that full payment was required upfront in order to place the order. I was assisted by Amanda Bonnell, who assured me the shoes would arrive by March 23 and that she would personally take them to a cobbler to add an additional hole in the strap. However, since that date, I have experienced continuous miscommunication, delays, and unprofessional behavior: Amanda initially confirmed the shoes had arrived and were being taken to the cobbler, but then became completely unresponsive and never followed up again. I later learned from another associate, Rob, that Amanda no longer works at the store, while another associate, Dan, claimed she was a “personal shopper,” which raises serious concerns about how she was able to process my transaction in the first place. I was repeatedly given conflicting and inaccurate updates about my order, including being told the shoes were in stock, then told they were not received, and then told they were being reordered multiple times. Promised arrival dates were continuously changed (March 23, then the following week, then April 1, and now April 6–7), with no proactive communication from staff. My calls to the store frequently went unanswered, forcing me to follow up multiple times myself. When I visited the store in person on April 1, Dan behaved in an unprofessional manner, laughing and not taking my concerns seriously despite the situation involving a significant amount of money and an important upcoming event. Additionally, when I requested a refund, I was told the store could only provide up to $200 at a time due to limited cash kept in the register. This is extremely concerning, as I paid a large portion of this purchase in cash and should reasonably be able to receive a full refund if requested. Being told that my money cannot be returned due to internal cash handling limitations is both unacceptable and unprofessional. I was also directed to customer service, who informed me they only handle online orders, leaving me without a clear resolution. This entire situation has been extremely stressful and disappointing. I made this purchase for my prom on May 16, 2026 an important milestone and trusted your brand to deliver both quality and professionalism. Instead, I have been met with confusion, delays, lack of accountability, and poor customer service. At this point, I am requesting: Immediate confirmation of my order status with accurate tracking details A clear and guaranteed delivery date Consideration of compensation for the inconvenience and lack of service An internal review of the staff involved and how this situation was handled
• JH

  Juanita Hunter

  Jan 4, 2026
  5.0
  Great customer service!!
• NF

  No Filter

  Nov 20, 2025
  1.0
  Long Live 🦆y’all some weirdos for not letting him leave out the back…
• TB

  TRENCH BABIESS

  Sep 24, 2018
  1.0
  I hate them the took my money haven’t received my packages it been almost a month!!!!

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