MY
Mabelle Youssef
Sep 4, 2026
I had such a wonderful experience today. I previously worked with Jeffrey when he was at Dolce & Gabbana, and I was very happy to work with him again at Saint Laurent. He was incredibly helpful, professional, patient, and attentive throughout my visit. He made the entire experience easy and enjoyable, and I truly appreciated his help.
I also had the pleasure of meeting his manager, who was absolutely lovely. She was warm, welcoming, and had such positive energy. Her kindness made an already great experience even better.
Thank you both for making my visit so pleasant. I truly appreciated the exceptional service and look forward to visiting again!
LH
Lauren Houle
Aug 11, 2026
This boutique is beautiful. I visited for the first time over the weekend and Jeffrey was extremely helpful! I was so excited to have purchased my first saint laurent bag and he made the experience memorable for sure!
JM
Jaya Mundre
Apr 28, 2026
I ordered a perfume from the official YSL website in January and returned it on January 24. It has now been months, and I still have not received my refund.
This is completely unacceptable for a brand of this reputation. There has been no clear communication, no proper update, and no resolution despite the return being completed long ago.
Customers expect professionalism, especially when ordering directly from an official site. Delayed refunds like this create frustration and make me question the reliability of YSL’s customer service.
I would not recommend ordering from the official website unless they improve their refund process and customer support significantly.
Joey at YSL in Boston is the best!! Joey helped me with two different bags recently and he went above and beyond in making sure it was the right purchase for me. He is kind and he really makes you feel comfortable. Having worked in the luxury handbag business for many years, I can honestly say that his communication and customer service is exceptional! Thank you Joey for a wonderful experience at YSL!🤗