CHANEL

Avis

• JG

  Julie Gibson

  Jul 13, 2026
  5.0
  My daughter and I walked in a few weeks ago looking for a very specific, small leather bag. Thomas was gracious and incredibly helpful. He thought out of the box in efforts to find the bag I had my eye on. I was able to find it based on his suggestions. Thank you!!!! I will enjoy shopping in the future and will look to set up an appt with Thomas in the future.
• NB

  Natasha B

  Jun 28, 2026
  5.0
  Wonderful experience at the Chanel store. I made an appointment online, and Thomas reached out beforehand. He was warm, kind, and welcoming—a true gentleman and an exceptional Client Advisor. In the end, he was able to source my dream bag. I hope it is the first of many beautiful Chanel purchases with his guidance.
• CB

  Cassandra Bell

  May 13, 2026
  5.0
  I had a fantastic first time purchase experience with Chanel! 💕 Thanks to Thomas and his kind manager!
• AP

  Anahit Petrosyan

  May 3, 2026
  5.0
  I purchased glasses and shoes, and Sam helped me with the shoe order. He was very quick, responsible, and provided excellent service. Thank you, Sam. I give 5 stars only for Sam and his help. However, I do have a concern about Chanel’s return policy. The 15 day return window, including shipping time, is quite limiting. The shoes did not fit me, and I needed to return them on a day when Sam was off. When I did not receive a response, I started to worry. The next day, he informed me that it was his day off, which made the process stressful. I kindly suggest reconsidering the return policy to allow more flexibility. I would like to purchase another pair, but I am hesitant because of the current return policy. Thank you again, Sam, for your excellent service.
• JC

  Jesenia Callejas

  Apr 23, 2026
  1.0
  Very disappointing experience at the Chanel store in Boston, especially for my first time shopping with Chanel. The sales associate was dismissive, lacked product knowledge, and seemed bothered that we were there even after we made it clear we were ready to purchase. She incorrectly said an item didn’t exist, rushed the process, and did a poor color match by layering multiple shades without letting me properly check them. When I said the shade was too dark, she kept insisting it was “my color” in a pushy tone. The entire time I was uncomfortable, like she didn’t want to assist us. We left without buying anything. Definitely not the experience I expected from Chanel.