Saint Laurent

Reviews

• CW

  Christina Weldon

  Apr 17, 2026
  1.0
  I received a beautiful satin bag as a Christmas gift a few years ago, purchased from the International Plaza and Bay Street location. Unfortunately, early last year I noticed multiple pulls forming in the satin—despite the fact that this is not an everyday bag and has been used very sparingly. I brought it back to the store, and while they were able to locate the purchase, the manager told me the only option was to send it out for repair at my expense. That response was extremely disappointing. When you invest in a high-end luxury item, you expect not only quality, but also a brand that stands behind its products. What made the experience worse was dealing with customer service. The process was frustrating and inefficient—I was asked to provide multiple photos, including a picture of the serial number, which is located inside the inner zipper in a very difficult-to-access spot. It felt unnecessarily complicated and unhelpful. At this price point, both product durability and customer service should be exceptional. Unfortunately, neither met expectations here. This experience has made me reconsider future purchases, and I would think twice before choosing Saint Laurent again. Very disappointing overall.
• EE

  Erica

  Mar 30, 2026
  5.0
  Always an absolute delight and treat to shop here. Different staff this time, same great experience. It’s nice they recognize brand loyalty and don’t snub you for not spending as much as other. Shout out the ladies working Saturday afternoon, both so fun. We also really loved working with Anthony.
• KC

  kat chan

  Mar 26, 2026
  5.0
  Noel was fantastic. He was very friendly, patient, and really went out of his way to help me at Saint Laurent. I truly appreciated his great customer service.
• AN

  Amber Nunn

  Feb 14, 2026
  5.0
  Stephanie was a great sales associate! She was eager to help find my dream bag. Great customer service!
• JS

  Jordan Segreto

  Dec 11, 2025
  5.0
  I had such a great experience working with Noel at Saint Laurent. He’s always incredibly friendly, kind, and genuinely helpful every time I visit. His customer service is exceptional — he makes the whole shopping experience feel effortless and enjoyable. If you’re looking for someone who goes above and beyond, Noel is the one to see! Highly recommend.

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