Fendi Miami Dadeland Saks

Avis

• PT

  Posh Tash

  Sep 29, 2020
  1.0
  This is not a reflection of Fendi itself but of the associate at this location by the name of Richard. I called in an order over the phone on 9.22.20. I live in Dallas but the Miami store was the only one showing to have the item I wanted. I placed the order with this associate and he sent me a text message w/ receipt. He said it would be delivered. 7 days later nothing I called him and his attitude was disgusting. He was very aggressive and despite my plea to speak to a mgr he would not let me. I asked for corporate office number he said he didn't have it. It took over 15 calls and me speaking to the manager of saks to get my refund and an explanation. I am truly disappointed this associate needs to be reprimanded. If he doesn't like his job he should look elsewhere. Fendi is not a cheap store and with the kind of money spent better customer service is a mist.
• LL

  Lennyism

  May 15, 2019
  5.0
  Hanny is an absolute joy to deal with. Very personable , and comes through on a short notice. The best experience ( over the phone as well ) I’ve had. To the point where she was texting from her personal phone to make sure my plans were all set up in a timely manner. As some one who has been working in sales and customer service for a very long time , it’s easy to see Hanny is a gem to have as a representative for Fendi. Thank you so much for your help Hanny !