VALENTINO

Avis

• DC

  Daniele Carvalho

  Jun 16, 2026
  5.0
  I had an exceptional experience with Silvia at Bal Harbour. Thank you, Silvia, for your dedication and kindness.
• LW

  Laura White

  Apr 24, 2026
  1.0
  This is my absolute last Valentino purchase due to lack of quality of the product and lack of customer service. I had purchased the Valentino VLogo Rubber Sandals. I have only worn them a handful of times. The shoe still looks brand new by the tread on the bottom and all other appearances. The toe separator came out of the base of the shoe while I was walking. I do not live near a Valentino store, so as per the website instructions, I sent the show to my nearest store, which is in Bal Harbor, Miami. My contact at the store was Emy Fayad. She would not give me any information as to why Valentino won’t repair the shoe, just that they won’t. Then, with further insult to injury, they would not issue me any kind of refund or store credit, even though the shoe has been barley worn and lacks the quality a basic sandal, much less a “luxury brand” should have. Emy would only contact me via text message and did not respond in a timely manner. I expected more from this company. There was nothing “luxury” about this company in terms of their quality in customer service, it’s just their price tag.
• JJ

  Jasmine

  Aug 21, 2020
  1.0
  My brother and I went to this boutique and all I can say -Customer service is HORRIBLE !!! It doesn’t deserve that 1 star . I DO NOT RECOMMEND .