Longchamp

Avis

• CC

  Christine Cao

  Jul 27, 2026
  5.0
  I had an amazing experience at this Longchamp. Heurglon was very helpful and a great sales associate when it came to helping me decide a color for my first tote. Definitely will be coming back in the future.
• RA

  Rachel A

  Jul 24, 2026
  1.0
  I rarely write 1 star review but this location is worthy. I was browsing in front of the storefront, trying to see if they carry the style I was looking for, while my sons were sitting on the bench on the street. Within 10 seconds one saleslady opened the door and told my sons not to sit there because she thinks they might break it and this bench is their bench for break time - it is a bench on a public road, is it really a property of Longchamp? To be told that we cannot sit on a public bench is beyond absurdity. Well she saved me time from going inside the store.
• LR

  Lorena Roque

  Jul 22, 2026
  2.0
  I love Longchamp but every time I come into the store, the sales associate is very pushy and forces products onto me and demands I buy. I’ve had extremely positive shopping experiences at the Gucci, Louis Vuitton, and Hermes at CityCenter - so it’s a shame that this happens everytime I go into this longchamp location. I really don’t get it. I don’t feel comfortable coming into the store anymore because the sales associate makes me uncomfortable when I’d really just like to see the bags in person before making a decision.
• JB

  Jenny Breeding

  May 21, 2026
  5.0
  Heurglon was so amazing in helping us pick the perfect bags. The manager was also so amazing. I have never had this good of an experience while buying a bag. We are so appreciative of the care and how nice everyone was. Thank you!
• SY

  Sherly Yoc

  Apr 1, 2026
  1.0
  Yesterday afternoon, I went to buy a bag I had been looking at online, but I wasn't sure about the color—and I didn't want to wait, either. Although, judging by experience, it would have been better to wait. When I arrived, Lindsey assisted me; she was very sweet and friendly, and she offered her perspective—something I really appreciated. I finally made up my mind and asked her if I could please have a bag that wasn't the sample bag. She kindly checked for me but said they were out of stock and that she could place an order for it to be shipped to my home. I really didn't want to wait—which is exactly why I had decided to drive an hour and twenty minutes to buy it in person—so I told her I would take the sample bag instead. Even though the bag had a stain on it, I told her it didn't matter and that I would take it as is. Lindsey kindly offered to speak with her manager to see if they could offer a discount (I hadn't asked for a discount myself, but I appreciated the gesture). I’m not sure if the person who was there was actually a manager, but she was rude. One of them started cleaning the bag while chewing gum, blowing on it to make it dry, and claiming she didn't see any stain at all. Then, the other woman—who was assisting another customer—chimed in to say that she didn't see anything either. I told them twice that the stain was clearly visible, but that I was going to take the bag anyway and would pay the full price—that it wasn't a problem. Lindsey, who clearly *did* see the stain and even acknowledged seeing it, said she would prefer to give me a small discount. The woman who was assisting the other customer told Lindsey—in an annoyed tone—to just give me the discount and to write "final price" on the receipt. Afterward, she started making comments that made me feel very uncomfortable. As a customer, I don't deserve that kind of treatment—especially not in front of other customers or people standing nearby. At first, I tried to ignore it, until she sarcastically remarked that she hoped I would come back again and enjoy my handbag; to that, I replied that next time, I would prefer to make my purchase online. Lindsey, who had been helping me, apologized for her colleague's rude and unnecessary behavior. I hadn't asked for a discount—and certainly never asked for anything for free. It was a very unpleasant and disheartening experience, especially since I had been so excited about it. I had a very bad experience during my purchase—so bad, in fact, that I’m not sure whether to interpret that behavior as racism, given that this person acted in a completely opposite manner toward the other customer.