CHANEL

Avis

• KK

  Katz

  Aug 14, 2026
  1.0
  I have been shopping at Chanel for over 30 years and cannot believe how bad the customer service is at the Sf store. Can’t call directly (no phone to boutique, 415 # goes to national line), personal shoppers don’t return messages, I ask for a heads up when specific items arrive and never get a response. No store events. I have a long standing customer profile and expect service that is better than Temu. Please get it together.
• SB

  Subhajit Bag

  Aug 11, 2026
  4.0
  The Chanel boutique in San Francisco has an elegant atmosphere and a beautiful selection of bags, clothing, shoes, and fragrances. The displays are polished and thoughtfully arranged, making the store enjoyable to explore even if you are only browsing. Its location near Union Square also makes it a convenient stop while shopping downtown.
• KM

  Kian Marsh

  Aug 11, 2026
  5.0
  Outstanding service at this Chanel store. Right when you walk in, the sales people are so friendly and nice. There is currently a waiting list to enter the store, but it is definitely worth the wait. Deborah McCorkle helped me in the shoe department and she was so friendly and helpful. They definitely go above and beyond at this location and make your shopping experience a memorable one.
• DD

  Delfina

  Jul 30, 2026
  5.0
  Thank you Sabrina for being so kind when I was not ready to purchase a bag yet but still showed me items in a great manner. 10/10 will be back for her when ready.
• JA

  JJ AIME

  May 21, 2026
  1.0
  Agreed with the other reviewer that Emmanuel is rude and not a good SA. He was awkwardly quiet during my shopping appointment and didn’t really engage with me and showed no interest. After I bought a bag and later expressed interest in buying more items, he never got back to me on them despite my multiple attempts of reaching out. This has never happened to me at Hermes, Bottega, Miu Miu, etc. Very disappointed and left a bad impression on Chanel. What is their brand worth if they can’t provide their clientele with a good shopping experience??