Saint Laurent

Avis

• AH

  Adriana Higgins

  Dec 11, 2025
  1.0
  I purchased a YSL bag that turned out to be faulty, and after just 30 minutes of use, the logo began rubbing off. When I brought it in, the manager had the audacity to offer me store credit for only 38% of the bag’s value, simply because it was purchased in Europe. This bag retails for over $3,000 in the U.S., yet they tried to give me $2,200. The attitude and dismissiveness from the manager were unacceptable, so I opted for a repair instead. I was quoted a 5–12 week turnaround time. On Black Friday, I called for an update and was told the bag had shipped from Europe to New Jersey and would arrive within a week. Two weeks later, I called again, only to find out the bag never even left Europe. When I pressed for answers — after 10 weeks of waiting — the sales associate hung up on me. This experience has made it abundantly clear: YSL’s quality is terrible, and their customer service is even worse. I will never purchase from YSL again. I should have stayed with my reliable LV. I have LV bags with stamped logos over 5 years old that haven’t rubbed off which should speak to the lack of quality of ysl. I genuinely should have known better.
• MR

  mabel ridge

  Aug 30, 2022
  4.0
  Simple but elegant..
• PS

  Patricia Shockley

  Nov 20, 2021
  5.0
  As expected a high end YSL store in the heart ❤️ of Fashion Valley Mall. Couple days ago we went to try on Loulou bag that I was admiring lately. I was very please with the atmosphere and vibe inside the store. All associates very attentive and helpful without any pressure. Special thanks to Pauline. She helped just to try so many different styles and sizes until we found the perfect fit. Over all very pleasant experience. If you are in market for YSL accessories, do yourself a favor and visits this store.
• FF

  Fernando

  Aug 27, 2021
  5.0
  This YSL store is great! Super nice ppl, not the judgy type and very accommodating. Especially when Im being indecisive about which product to purchase. Special out out to Nick, Alexandra, and Eddie. ✌❤
• NA

  NAPA AUTO

  Jan 9, 2021
  5.0
  Great customer service. Not "judgy"