Tiffany & Co.

Avis

• KS

  Kirill Sobolev

  Aug 5, 2026
  1.0
  The diamond in my fiancée’s engagement ring started to shake. When we came the lady in front said that no one can help us and we need an appointment and the policy changed a year ago. Which is weird as we got our ring 6 months ago and now she claims that appointment needed for anything including a purchase. We called to San Diego store and they claimed that no appointment needed and we are welcome to come anytime.
• YV

  Ying Vang

  Jul 3, 2026
  5.0
  I had such a great experience at Tiffany & Co. Everyone was so friendly and welcoming, and I never felt pressured. They took the time to answer all of my questions and made the whole experience feel special. I purchased the Return to Tiffany Silver Heart Tag piece as a gift for my niece, and she absolutely loved it. The jewelry is beautiful, and the outstanding customer service made the entire experience even more memorable. I'll definitely be back!
• BS

  Brooke Smith

  Jun 6, 2026
  1.0
  Had a terrible experience with the manager Marcus. Surprising that he's a manager with his inadequate approach to service and care at a luxury brand like Tiffany. Tiffany management, do better. He was constantly looking at his phone, didn't to seem to care about showing the products in the store and showed no effort in customer service. Tiffany & Co could do a lot better with improved training and providing better service if they want to sell their items (they actually have a good selection). I actually wanted to buy more pieces but was put off by the service. I ended up buying pieces at Cartier instead given the Cartier SA actually took the time to show the products, explain and treat you like a valuable customer. BIG NO to Marcus here.
• LH

  Layla Hadidi

  May 7, 2026
  1.0
  Poor customer service. Definitely tarnishes the experience of Tiffany & Co as a brand
• KL

  Kennedy Lee

  Apr 26, 2026
  5.0
  I stopped by the store last week with my mom to have our jewelry cleaned. The store is currently under renovation, and the asian girl at the front kindly explained that services are by appointment only, but still managed to fit us in within about 30 minutes. We did find out silver cleanings are now $25 per piece, which was a bit disappointing since they used to be free, but we went ahead. We were helped right away when we came back and our jewelry looked like new. Overall, a smooth experience despite the renovations and kind staff, hopefully we won’t need another cleaning in a while cause it ain’t cheap!