Saint Laurent

Avis

• TK

  tania kemper

  2 days ago
  1.0
  I had a very unpleasant experience today at the YSL store at South Coast Plaza, particularly with Darci, the handbag manager. From the moment I interacted with her, I felt extremely uncomfortable because of the way she was looking at me. Her facial expressions and body language made me feel as though she suspected I was doing something wrong or “fishy.” I am Latino, and English is not my first language—I have an accent. The way I was treated made me feel judged and, honestly, inferior. What made the situation even more disappointing was that the manager and two other employees came over and provided excellent customer service. They were kind, professional, and clearly tried to make up for the uncomfortable experience I had with Darci. We are customers. We spend our hard-earned money on luxury products, and we deserve to be treated with respect, regardless of our accent, ethnicity, appearance, or background. Facial expressions, attitudes, and behavior that make a customer feel unwelcome are not acceptable in luxury retail. I sincerely hope this review reaches the appropriate management team and that Darci receives additional training on respect, professionalism, and how to treat every customer with dignity. No customer should leave a store feeling as though they were being looked down upon or treated as inferior.Also I can send my receipts . I hope YSL takes this feedback seriously because every customer deserves to feel welcomed and respected.
• AK

  Adam Kohan

  Sep 3, 2026
  5.0
  Vivian at Saint Laurent provided an exceptional experience from beginning to end. She was incredibly welcoming, knowledgeable, and attentive without ever making us feel pressured. Her impeccable taste and thoughtful recommendations made the entire shopping experience feel personal and truly luxurious. Vivian represents everything you expect from Saint Laurent—elegance, professionalism, and outstanding service. We will absolutely return because of her!
• NS

  Nina S

  Sep 1, 2026
  1.0
  If you want to buy ysl I would recommend buying from a different location. I had to wait outside the store even thought there was only 3 people inside and at least 6 people working there but I can brush that off. The guard was nice. I went in today knowing exactly what I wanted and planned on purchasing a certain item for my friends upcoming birthday. They had it in stock and I even told the sales lady (Judy) that I would buy something else if it was not in stock. But I needed to get something for her birthday today and that’s the reason I ended up getting it at this location. So I walk in I had just gotten of work and I was parched they didn’t offer me anything to drink while the only other lady in the store was drinking a whole glass of champagne and all the sales associates were standing around doting on her. When the sales associate wrapped the item up the dust bag literally looked dusty and the box looked dirty but I also overlooked that. Then when they went to wrap it up they put the gift in a giant bag that looked like a takeout bag for food- it was so ugly and I could never gift it in a bag like that! I asked if they could put it in a bag with ribbon on it (mind you I could see bags with ribbon behind the counter) and they said they didn’t have any. I felt a very judgmental vibe from the employees and no one was very nice. Considering I was a super easy client and I know my sales woman (Judy) got commission off of my sale you would think they would be a lot more accommodating. I’ve never gotten treated like that at a luxury store before and I will not be back to this location. It’s a terrible look for the brand, and makes me want to go to a whole different store all together!
• LW

  lalala wagu

  Aug 14, 2026
  3.0
  The sales associate did not offer us any water or champagne throughout our visit a hispanic woman did offer us water but she did not. Please offer your clients water and champagne, we are all thristy
• KS

  Kate Song

  Aug 5, 2026
  1.0
  I visited the South Coast Plaza Saint Laurent boutique to buy a gift for my child, who has officially become a teenager. Although I purchased the gift, I left feeling disappointed and disrespected. Judy, I hope you see this review. Your mood showed in your attitude, and it ruined what should have been a happy shopping experience. Never forget that your attitude represents Saint Laurent. You are the brand in the eyes of your customers.