April!!! This girl! I came in with a very simple but very specific request back on April 2nd. A very simple ring box, but an item that Celine apparently sells out of a lot and QUICKLY. April had told me at that time that they just sold the ring box I had in question. I gave her my number with hopes one day it would come back in stock… well here we are…. July 2nd and she remembered me and my special request!!!! She sent the link, I should have the item within 4-5 days and I could not be happier!! She remembered me. April remembered my small $399 request. It wasn’t about the dollar… it was about the fact that she REMEMBERED my small request. Life long shopper!!!!
VF
Veronica Flores
Jun 3, 2026
I have had two bad experiences with this salesperson, NICHOLAS BA1. The first time I visited this store the staff was very stern and racist, if they perceived you as Hispanic. I bought a pair of sunglasses, and this guy was completely unfriendly. Today I returned to exchange a belt that my daughter had given me for Mother's Day I felt it was a bit too small. I hadn't checked the store's policy—which states you have two weeks to make an exchange and my daughter had forgotten to mention it to me. When I brought it in today this guy refused to process the exchange, claiming the item had already been used. Everything was in perfect condition—exactly as it had been sold to me. I had only taken it out on the day I received it to try it oni it fit me well, but I wanted to try on a larger size just to be certain of my correct fit. However this man refused, citing the fact that more than two weeks had passed. What a terrible experience at this store , In other more luxurious brand the staff is very friendly, and I have never encountered any issues it seems only the staff at this particular store behaves this way. I hope the manager hires better employees—people who actually enjoy doing their jobs well.
It is a good store friendly staffs in and out within a few minutes.. Only downside is whenever I open the HEAVY DOOR in the dressing room and it almost SMASH the mirror EVERY SINGLE TIME andit gives me heart attack… I would say make the door opening mechanism with some resistance that would make this store perfect
CELINE at South Coast Plaza is a standout for clients who want European minimalism at its most refined. The clean lines, muted palettes, and exceptional leather quality resonate deeply with a certain type of luxury buyer I work with regularly — the ones who spend more time in Taschen books than on social media and treat their home interiors like curated galleries. I've recommended this boutique to several such clients after closings in Newport Beach and Laguna Beach, and it always earns rave reviews. The staff understand the aesthetic philosophy of the brand and can articulate it well. For OC's most understated luxury shoppers, this is essential.