Saint Laurent

Avis

• LV

  Laura Vrooman

  Jun 7, 2026
  1.0
  I walked into the YSL on Rodeo Drive yesterday to exchange a bag that had a minor scratch on it… I had my cousin with me. We were out shopping having a great time until we met ALEX the store manager! I have never in my life been so insulted and humiliated by a retail store associate… I came in to exchange the Lou Lou bag that I had bought less than two weeks ago. It had a little scratch on it… when ALEX opened the box to see the merchandise, the chain had fallen apart from the bag … She looks at both me and my cousin and says I’ll be right back. I have to call the store that you purchased it from So they can look at the cameras to see if it was purchased there as it was a brand new bag that was shipped to you … That should be more of a reason for her to apologize to me that this bag is damaged after spending 3000+ dollars on a purse that I hadn’t even breathed on, let alone used and mind you even if it was used it’s a BRAND NEW DEFECTIVE designer bag … She should’ve made it right and made myself/the Customer Happy … Instead, she tells me there’s nothing she can do for me & wants me to drive from rodeo to Glendale YSL on a Saturday late afternoon.. I’m a 52 year-old woman who’s been married almost 25 years and my husband has been buying me designer handbags since the late 90’s . I have never ever experienced such bad customer service from a designer store in my life… The way she made me feel and the time that i wasted over a bag that was sent to me damaged… this is why I choose to buy my handbags at Saks Fifth Avenue, Neiman Marcus, or Nordstrom’s as their Customer service is what it’s supposed to be not what I experienced at the YSL boutique on RODEO DRIVE with ALEX the store manager who has the worst Customer service skills and should not be at a beautiful store like that when people are spending a lot of money And want the service to match the expense!
• ER

  Ehsan Roosta

  Jun 6, 2026
  1.0
  Very poor customer service
• MB

  Mary B

  May 20, 2026
  5.0
  Shout out to Maggie! She helped me today with a purchase over the phone. Although it was a small purchase she never made me feel like it wasn’t a priority. Great customer service!!
• PP

  Person

  Apr 22, 2026
  2.0
  I recently visited this YSL store to purchase a men’s wallet and belt, with the belt ordered in advance due to sizing availability. When I returned to pick up my items, the initial associate approached me with an assumption that I was there for a consignment pickup. After I clarified that I was retrieving items I had already paid for, the associate became visibly upset and raised her voice. Another employee promptly intervened and handled the interaction professionally and respectfully. During my initial visit, I was not offered the same level of service or amenities (such as refreshments) that appeared to be extended to other customers, which raised concerns about inconsistent treatment. Additionally, the wallet proved to be of poor quality and became unusable within approximately 60 days. Overall, while one staff member demonstrated appropriate customer service, the experience raises concerns regarding both service standards and product quality.
• EE

  Elodie

  Apr 13, 2026
  1.0
  I was downright ignored for over an hour in this store. I also happen to be a woman of color. I could not recommend this place less.