Dolce & Gabbana

Avis

• AA

  Andres Aguilar

  3 days ago
  5.0
  I had a great experience purchasing shoes on 9/29. I was assisted by “Karlee”, she greeted me with a warm smile and was so helpful throughout the entire experience. I hope she is recognized for her amazing customer care and willingness to go above and beyond to ensure my satisfaction.
• HR

  Hugo Rodriguez

  Aug 31, 2026
  1.0
  August 31st. I arrived at approximately 7:20 p.m., well before the boutique’s stated 8:00 p.m. closing time. When I approached the store, I could see an employee sitting behind the curtains using his phone. After noticing me, he stood up and told me that the boutique was only assisting clients who had appointments. I was surprised by this and responded that he was sitting down and did not appear to be assisting anyone. He then told me that he had many things to do in the back. I specifically asked him what time the boutique closed, and he confirmed that it closed at 8:00 p.m. Despite there being approximately 40 minutes remaining during regular business hours, I was still refused entry. I find this extremely disappointing and inconsistent with the level of hospitality and customer service I would expect from Dolce & Gabbana. I made the effort to visit your boutique during its published business hours and was effectively turned away while an employee was sitting inside on his phone. I also reviewed the boutique information published by Dolce & Gabbana. While customers are given the option to book an appointment, I have found nothing indicating that the Scottsdale boutique becomes “appointment only” before its published closing time.
• IM

  Ismay Mavine

  Jul 7, 2026
  1.0
  Terrible experience with sales people. Do not recommend purchasing here.
• MQ

  Mario Quintero

  Jul 4, 2026
  1.0
  O stars.
• MK

  Michelle Kruse

  Jan 8, 2024
  1.0
  My husband wanted to buy me a gift and wondered into Dolce and Gabbana. The sales rep assured him he could return the full price item for a full refund if I did not like it. When he went to return it 7 days later he was told the store policy is credit only. No refunds. Their customer service will not honor what he was told. No apology.