Longchamp at Macy's

Reviews

• JR

  Jennifer Ramos

  Apr 10, 2026
  1.0
  I was unable to return a product due to the defective. I was shopping for a gift. When we open the package the bag had a scuff. We weren't happy about it. This item was damaged from the warehouse or during the delivery process. The employee should have at least check the product before I make the purchase. This clearly ruined my day. I live all the way near the Hamptons. I was hoping at least to exchange. EMPLOYEES MUST CHECK THE PRODUCT BEFORE THE CLINT MAKE IT'S PURCHASE. Please just place a online order instead. Corporate check the camera if you think I'm lying.
• HK

  Hannah Koh

  Mar 28, 2026
  5.0
  Liliana was incredibly kind and helpful today. She helped me select a few bags for myself and others. Highly recommend her, and I will definitely be returning!
• JR

  Josiah Reyes

  Jan 24, 2026
  5.0
  I came in to this location with my wife, she was having a bad day and I decided to cheer her up by buying an item from this Longchamp location. All of the staffs were very kind to my wife and I. They treated us kind, respectful, with care and most importantly patience which is something a lot of companies lack. They really made my wife comfortable and it cheered her up after the bumby day she was having. This team is one of the greatest I’ve encountered. If you are in NYC, I definitely recommend coming by this Longchamp that’s located inside of Macy’s!
• OS

  Olivia Sexton

  Dec 22, 2025
  5.0
  I loved shopping here! The customer service was so good!!
• SC

  Sipping Coffee

  Nov 29, 2025
  5.0
  I had an amazing experience! I wanted to get a bag for my girlfriend and I had an excellent time finding the right one at this location. Anastasia kindly helped us find the perfect one for my girlfriend. She was attentive to our needs and really helped us feel at ease. We had such a pleasant experience we even bought two bags! I would highly recommend this location and working with Anastasia.