I guess not all boutiques are as friendly as others. I was in Edinburgh a couple weeks ago and stopped in the VC store. I told the sales lady that I just wanted to browse but she insisted I sit down and try on several watches. She was so friendly. Well, skip to this week when I was in London for 24 hours for work. I stopped bye the store on Old Bond and couldn’t get past the doorman. I explained I had walked 30 minutes to see this location and just wanted to browse the cases for a few minutes and that there was no need to bother a busy sales person but he refused to let me in the door without an appointment. I was told that Vacheron didn’t play games like AP and Patek but I guess London didn’t get the memo.
VS
Vitaliy Shuravko
Apr 21, 2026
1.0
Low quality, arrogant service. Nothing worth buying in stock.
AW
Ankul Wangoo
Apr 21, 2026
1.0
Disappointing service. I ordered a half link for my VC and customer service could not care less to reply to my emails or pick up the phone. More than 6 weeks passed and still chasing the whereabouts of this link. Very poor for a luxury brand
JH
Jonathan Heiliger
Jun 9, 2024
5.0
Excellent, friendly service. We ordered a custom strap.
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Certifié le 21 juin 2026Yext Knowledge Graph
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