CELINE LONDON NEW BOND STREET MEN & WOMEN

Avis

• TC

  Tanapachara Chusong

  Jul 29, 2026
  1.0
  I am writing to express my deep disappointment regarding both the quality of a pair of CELINE sunglasses I recently purchased and the unacceptable customer service I received at your New Bond Street flagship boutique. As a loyal customer, I chose to invest in a luxury product because I expected exceptional craftsmanship and an equally exceptional after-sales experience. Unfortunately, my experience has fallen far below the standards I associate with a prestigious fashion house such as CELINE. The sunglasses I purchased are simply not comfortable to wear. They are excessively wide and do not fit my face securely, making them impractical despite their premium price. Seeking professional advice, I visited your New Bond Street flagship store in the hope that your team could assist with an adjustment or offer a suitable solution. Instead, I was told by a sales associate, "There is nothing wrong with the sunglasses. They are just too loose for your face. You need to take them to an optician to fix them." I found this response both dismissive and unacceptable. I did not visit a luxury boutique expecting to be redirected elsewhere to resolve an issue with a product I had purchased from CELINE. After spending a significant amount of money, I expected your team to take ownership of the situation, provide assistance, or at the very least offer a genuine attempt to help. Being told to seek help from a third party without any effort from your staff reflects a serious lack of customer care. This is not the level of service one expects from a world-renowned luxury brand. It left me feeling undervalued as a customer and extremely disappointed. This has, without question, been the worst customer service experience I have ever encountered from a high-end fashion house. Luxury is not defined solely by the products it sells, but by the service and care offered long after a purchase has been made. Sadly, CELINE failed to deliver on both. I would appreciate a prompt response explaining how you intend to resolve this matter. I sincerely hope this experience is not representative of CELINE's customer service standards and that appropriate steps will be taken to restore my confidence in your brand.
• RK

  R K

  Jul 23, 2026
  5.0
  I was served by Carles. He was personable and attentive to my requirements for my bag. My bag was well-packaged. Recommend the in-store experience over the online experience.
• ML

  Margaret Lau

  Jul 15, 2026
  5.0
  Very lovely staff. I brought my purse in for a complementary pampering. It took max five minutes for them to apply a cream on the leather. While I waited, they offered me a sparkling water and complimented what great shape I’ve been keeping the bag in. Easy experience for a past customer even though I didn’t buy it from this store.
• JB

  Jessica Bokete

  Jun 2, 2026
  5.0
  First time shopping with Celine and I will definitely be back! Gorgeous belt and superb customer service from Beth and Leonardo. Celine is firmly on my list of favourite brands.
• AS

  Argi Sampedro

  May 19, 2026
  1.0
  Very disappointed with my experience at the CELINE Bond Street flagship store. I visited regarding a quality issue with a pair of CELINE Triomphe sunglasses after the logo fell off during normal use, and was essentially told nothing could be done because they were purchased at duty free. For a luxury brand at this level, I expected far better customer service and product support. Extremely disappointing experience. I will not be buying from this brand ever again.