Van Cleef & Arpels (Luzern - Schweizerhofquai)

Avis

• LJ

  LJM JAHIV

  6 days ago
  5.0
  Isabella is a wonderful SA. Ask for her when you visit the boutique 😊
• RK

  Rishi Kesh

  Sep 28, 2026
  5.0
  Jean-Luc went above and beyond to serve us in the best way possible, even reserving for us a restaurant recommendation. He embodied the customer service culture that VCA prides itself on. Thanks Jean-Luc!
• LS

  Lusy S.

  Sep 22, 2026
  5.0
  I would like to share my sincere appreciation for Isabella Cefalo and the exceptional experience she provided from the very first moment we spoke on the phone. I came all the way from Basel and Isabella went above and beyond to make sure I left genuinely happy and completely satisfied with the experience. From our initial conversation, Isabella immediately stood out through her professionalism, warmth and genuine attentiveness. She created such a positive and welcoming experience right from the beginning, making me feel truly valued and well taken care of. Thank you Isabella for making the experience so special from the very first phone call. Your professionalism, kindness and genuine care are truly appreciated. It was an absolute pleasure speaking with you and I’m already looking forward to returning to the Van Cleef & Arpels boutique and seeing you again.
• EQ

  Eris Qian

  Sep 14, 2026
  5.0
  Great experience and excellent prices for international visitors. Jean-Luc was incredibly helpful and patient throughout our purchase—we honestly wouldn’t have bought without his assistance. Highly recommend!
• GG

  GinaA

  May 7, 2026
  1.0
  Very disappointing customer service experience with Van Cleef & Arpels. I noticed that my recent orders no longer included a cleaning kit, so I contacted customer service to ask about it. The response I received was essentially that because I had already received cleaning kits with previous purchases, they would not send another one. Considering that each piece costs thousands, this response felt incredibly cheap and unprofessional. What made it worse was the explanation that because some purchases were made through guest checkout, the system identified them as repeat purchases for the same person — completely ignoring the possibility that luxury jewelry can also be bought as gifts. So because I already have cleaning kit included in previous orders I would not get that anymore as part of the order. It is honestly shocking to see such rigid and petty customer treatment from a brand positioned as high luxury. Beautiful jewelry, but the after-sales experience does not reflect the prestige the brand tries to project.