PG
Paula Guzzo
Sep 24, 2026
I had such a wonderful experience at American Eagle in the Cataraqui Centre! Jacqueline was incredibly friendly, helpful, and went above and beyond to assist me in finding the perfect pair of jeans, and I ended up getting two! Her customer service was truly top-notch, and I would gladly return as her customer. Thank you, Jacqueline, for making my shopping experience so enjoyable! ❤️
Great customer service.
the male employee working this evening (07/29/26) is genuinely one of the worst sales associates i’ve ever dealt with in my life. i have had a prior negative experience with him in this store, however i enjoy shopping there, so i gave my prior experience the benefit of the doubt.
disappointingly, it seems as though there has no improvement whatsoever. he is ridiculously rude, unhelpful, ignorant, and condescending. i will not be shopping here again. do better american eagle.
HD
Helene Desaulniers
Jul 29, 2026
L’accueil et le service ont été irréprochables. Beaucoup de soldes à l’arrière du magasin. Le travail de Nancy aux salles d’essayage est impeccable et chaleureux. Elle nous demande si la grandeur et/ou le modèle conviennent afin d’aller nous chercher autre chose sinon. Elle nous a même servi dans notre langue maternelle, le francais. Merci pour votre bon service, nous reviendrons 😊
Rose and Jaqueline have terrible customer service and knowledge when it comes to policies, especially when it comes to online orders. Flippant and defensive attitudes from the start, over issues that they and their staff created. Genuinely reconsidering ever ordering from American Eagle again if this the type of people I’m supporting.