American Eagle

Reviews

• LW

  L W

  Jun 9, 2026
  5.0
  I just want to shout out Kimmie from American Eagle, Bramalea City Centre. This was my first time shopping here and my first time buying jeans after many years. She was beyond accommodating and friendly, helping me find my right style and size, offering suggestions etc. I had such a good shopping experience because of her honesty and expertise and I’m excited about the jeans she suggested!
• AS

  Aman Saini

  May 22, 2026
  1.0
  Very bad customer service. Not acceptable. I love the brand and the products. But one bad employee can ruin the experience.
• AD

  Alex Dimitrova

  May 5, 2026
  5.0
  Kimmy was so helpful throughout the whole experience, absolutely such a positive vibe :)
• JK

  joe kame

  Apr 11, 2026
  1.0
  This had to be the worse customer service/ experience of all time I wish this site would give negative 1 stars because this place is horrible. I will never shop at this location again. So I went to America eagle in Brampton city centre and I found 2 shirts I wanted went to the middle to pay for them but no one was there so I waited like 5 minutes before someone showed up. She then told me to go to this next lady at the front because that lady takes debit cards so I waited in that line. As the employee in the middle takes the customers behind that paid with debit. Once the front employee was done with the customer she was with she told me to go back to the centre. I am not here to play games with the staff just tell me you don’t want my money and I will go. This happened April 12 around 640pm
• CR

  Chitradevi rajendran

  Jan 17, 2026
  1.0
  As a loyal American Eagle customer for many years, I'm writing to share an extremely disappointing experience I had today at your Bramalea City Centre location in Brampton. This was by far the worst customer service I have ever encountered at any American Eagle store. The store manager displayed a complete lack of professionalism and respect toward both customers and her own employees. She was unwilling to listen to our concerns or engage in meaningful dialogue about our issue. Instead of providing assistance, she ignored us and provided misleading information. Most troublingly, she gave us false assurances. She claimed she would contact customer service on our behalf, but minutes later told us to call them ourselves. She stated that after speaking with customer service, we could exchange our item, but this turned out to be untrue. When we followed her instructions, she ultimately declared that the decision was entirely hers to make—which raises the question of why she directed us to customer service in the first place. Her behavior wasn't limited to how she treated us. I observed other employees who appeared uncomfortable and intimidated in her presence, suggesting a broader pattern of disrespectful conduct. I am requesting that American Eagle take immediate and serious action regarding this manager's behavior. This individual should not be in a position of authority if she cannot treat customers and employees with basic respect and honesty. Additionally, I would encourage the company to review its return policy for clarity and provide comprehensive customer service training for management staff. This experience has significantly impacted my perception of American Eagle, a brand I have supported for years. I expect a response regarding how this matter will be addressed